Role overview

Qualifications

Fluency in German and English with strong communication skills
Prior experience in a Customer Success Manager role handling enterprise accounts
Customer-centric approach with strong relationship-building skills
Detail-oriented and analytical mindset

Responsibilities

Own post-sales relationships with high-value enterprise customers
Promote product adoption and deliver ongoing tailored customer engagement
Collaborate cross-functionally to achieve optimal customer outcomes
Identify and mitigate customer risk to ensure high retention rates

Key facts

Remote from: Czechia
Full time
Senior (5-10 years)
Customer Success Manager (CSM)
Italian, German, English, Spanish

Hard skills

Customer Success Management Risk Mitigation Product Adoption Strategies Linguistics Salesforce Gainsight Cyber Security

Other skills

Analytical Skills
Communication
Relationship Building
Detail Oriented
Problem Solving
Multitasking

About the company

SentinelOne

Cybersecurity

SentinelOne is a leading provider of autonomous security solutions for endpoint, cloud, and identity environments. Founded in 2013 by a team of cybersecurity and defense experts, SentinelOne revolutionized endpoint protection with a new, AI-powered approach. Our platform unifies prevention, detection, response, remediation, and forensics in a single, easy-to-use solution. Our endpoint security product is designed to protect your organization's endpoints from known and unknown threats, including malware, ransomware, and APTs. It uses artificial intelligence to continuously learn and adapt to new threats, providing real-time protection and automated response capabilities. SentinelOne's approach to security is designed to help organizations secure their assets with speed and simplicity. We provide the ability to detect malicious behavior across multiple vectors, rapidly eliminate threats with fully-automated integrated response, and adapt their defenses against the most advanced cyberattacks. We are recognized by Gartner in the Endpoint Protection Magic Quadrant as a Leader and have enterprise customers worldwide. Our customers include some of the world's largest companies in various industries such as finance, healthcare, government, and more. At SentinelOne, we understand that cybersecurity is a constantly evolving field and that the threats facing organizations are becoming increasingly sophisticated. That's why we are committed to staying at the forefront of technology and innovation and providing our customers with the best protection against cyber threats. We offer our customers a wide range of services, including threat hunting, incident response, and incident management. Our team of experts is available to assist you 24/7 and can help you respond to and manage cyber incidents quickly and effectively. To learn more about our products and services, please visit our website at www.sentinelone.com or contact us to schedule a demo.

Company details

Company typeLarge

IndustryCybersecurity

Company size1001 - 5000

Links

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Job description

Our Purpose

At SentinelOne, we are driven by a clear purpose: to give the advantage to those who secure our future. As AI reshapes how organizations build, operate, and innovate, the responsibility to protect them becomes more critical than ever. When you join SentinelOne, your work helps protect global enterprises, critical infrastructure, and the technologies shaping tomorrow. If you are motivated by meaningful challenges and want your impact to be real, measurable, and global, you will find purpose here.

About Us

SentinelOne is a company at the intersection of AI and security, pioneering a new operating model for cybersecurity. Our AI-native platform unifies protection across endpoint, cloud, identity, data, and AI systems to deliver autonomous detection and response with clarity and speed. By combining real-time analytics, intelligent automation, and a unified data foundation, we reduce noise, simplify complexity, and empower security teams to focus on what truly matters.

Our teams are builders, problem-solvers, and innovators committed to shaping the future of security. If you are excited to solve hard problems alongside talented, mission-driven people, we invite you to help us build a safer future for humanity.

What Are We Looking For?

We’re looking for people who are relentlessly curious and committed to continuous learning. AI is reshaping every function across our business, and we enable every team member, regardless of role or level, to build fluency in AI tools and concepts. Those who thrive here actively seek out new solutions, experiment thoughtfully, and apply what they learn to drive better, faster, smarter outcomes.

As a Senior Customer Success Manager, Enterprise, you will own post-sales relationships with our most high-value customers, serving as their primary advocate and ensuring they achieve measurable outcomes with SentinelOne's platform. You will work closely with internal teams across Sales, Renewals, Support, Services, and Product to drive adoption, mitigate risk, and deliver an exceptional customer experience at the enterprise level. If you are a relationship expert with a technical orientation and a passion for making customers successful, we would love to have you on our team.

What Will You Do?

Primary responsibilities include:

Own post-sales relationships with a portfolio of high-value enterprise customers, advocating for their success internally, establishing critical goals and onboarding plans, and driving regular executive engagement at VP and C-level.
Promote product adoption and deliver ongoing tailored customer engagement — including weekly meetings, health checks, and QBRs — while proactively using customer success platforms and health indicators to identify and remove blockers to success and retention.
Collaborate cross-functionally with Sales, Renewals, Support, Services, and Product teams to achieve optimal customer outcomes, and manage escalations by orchestrating internal resources to reach timely resolution.
Identify and mitigate customer risk early to ensure high retention rates, and meet with senior leadership quarterly to report on portfolio health, trends, and strategic opportunities.
Understand customers' challenges, advise on best practices, and manage expectations in a way that consistently results in high customer satisfaction across a diverse, enterprise-level portfolio.

What Skills and Knowledge Will You Bring?

Ideal candidates will have:

Fluency in German and English, with very strong written and verbal communication skills and demonstrable experience engaging with customers from diverse cultures and backgrounds.
Prior experience in a Customer Success Manager role handling enterprise accounts of 20,000 employees or more, with a proven track record of driving adoption, managing escalations, and delivering high retention outcomes.
A customer-centric approach with the ability to understand complex customer challenges, manage expectations effectively, and build strong, lasting relationships at senior stakeholder level.
Detail-oriented and analytical mindset, with the ability to thrive in a multitasking environment, adjust priorities on the fly, and operate as both a strong team player and a self-starter.
Experience with Salesforce and customer success platforms such as Totango or Gainsight is a plus, as is previous cybersecurity industry experience or a demonstrated understanding of security concepts and terminology. Professional working proficiency in Italian or Spanish in addition to German would further set you apart.

Why SentinelOne?

AI is redefining how the world operates and rewriting the rules of security in real time, and SentinelOne was built for this moment. From day one, we architected an AI-native platform designed to operate at machine speed, not as an add-on to legacy systems but as the foundation itself. If you want to build where innovation and impact move together, this is that place.

We invest in our Sentinels with comprehensive, competitive benefits designed to support you and your family:

Equity & Rewards

Restricted Stock Units (RSUs)
Employee Stock Purchase Plan (ESPP)
Performance-based bonus

Time Off & Wellbeing

Flexible time off, on top of the standard 5 weeks PTO
Paid company wellness days and fully paid short-term sick/nursing leave
Gender-neutral parental leave

Insurance & Financial Security

Private medical care benefit

Life and disability insurance
Pension Insurance contribution
Global business travel medical insurance
Employee Assistance Program (EAP)

Work Perks & Flexibility

Global home office allowance
Meal allowance
Hybrid work in Prague (Karlin), Brno (Clubco) or remote in CZ/SK. Only Prague-based employees are required to work from the office at least 2 days//week.

Wellness & Lifestyle

Wellbeing allowance
MultiSport benefit program
Wellness Coach app

SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

SentinelOne participates in the E-Verify Program for all U.S. based roles.