Role overview

Qualifications

1+ year of experience in Client Success, Customer Support, Account Management, or a similar client-facing role
Experience working with B2B clients
Background in the digital industry, CRM projects, or technology-related environments
Fluent English (written and spoken)

Responsibilities

Coordinating the onboarding of new clients and ensuring a smooth implementation process
Building and maintaining strong relationships with B2B clients
Managing daily client communication and responding to inquiries in a timely manner
Resolving client issues and ensuring high levels of customer satisfaction

Key facts

Remote from: Europe
Full time
Junior (1-2 years)
Client Success Manager
English

Hard skills

Customer Success Management Account Management Business Communication Technology Research

Other skills

Problem Solving
Time Management
Communication
Social Skills
Organizational Skills
Collaboration

About the company

Gegidze

Management Consulting

We are from Georgia, the country in Eastern Europe, surrounded by the high mountains of Caucasus and inhabited by the world's most creative, passionate, and hardworking nation. Oh, by the way, we are also the emerging digital hub of the world. Since 2017 we at Gegidze • გეგიძე have been delivering success to our clients across Europe in design, digital marketing & tech. We help them to innovate and outperform in the modern world. [Competences] - Staff Augmentation - Business development - Digital Marketing - Design & Production [Vision] Creative problem-solving for designing and developing great brands [Mission] Build meaningful long-term partnerships and deliver the best experience of digital services. [Our DNA] Strategic thinkers • We deliver solutions through the well-built flow of thoughts, starting from the ideation, followed by research, analyzes, testing, and finishing with the final product creation Human-centric • We believe that the only true value of the brand is & always will be human capital. Therefore we assemble our team only with top talents, who are passionate about what they do, with a clear vision and a spectacular attitude to the creation process. Self-developing • We believe in non-stop progress, pursue a constant program of self-improvement, an endless journey into new fields of knowledge and learning

Company details

Company typeStartup

IndustryManagement Consulting

Company size51 - 200

Links

Website LinkedIn See all jobs

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Job description

This is a remote position.

Currently, we are looking for a Client Success Manager to join a growing team focused on delivering exceptional service and building long-term relationships with B2B clients.

In this role, you will manage the client lifecycle from onboarding to ongoing account support, ensuring clients receive a seamless experience while identifying opportunities for account growth. You will work closely with Sales, Operations, Finance, Recruitment, and the Technical team to deliver excellent customer service and drive client satisfaction.

Work setup: Remote / Hybrid

Type: Full-time

Your Duties

As a Client Success Manager, you will be responsible for:

Coordinating the onboarding of new clients and ensuring a smooth implementation process
Building and maintaining strong relationships with B2B clients
Managing daily client communication and responding to inquiries in a timely manner
Resolving client issues and ensuring high levels of customer satisfaction
Identifying upselling opportunities and supporting account growth initiatives
Collaborating with the Sales team to support deal progression and client retention
Assisting with the preparation and finalization of client contracts
Maintaining accurate client records and activities within CRM systems
Ensuring client communication meets agreed service level expectations (SLAs)
Coordinating with Operations, Finance, Recruitment, and Technical teams to deliver client solutions
Tracking client performance, feedback, retention, and account health
Building long-term partnerships by understanding client needs and providing proactive support

Requirements

1+ year of experience in Client Success, Customer Support, Account Management, or a similar client-facing role
Experience working with B2B clients
Background in the digital industry, CRM projects, or technology-related environments
Strong communication and interpersonal skills
Experience using CRM systems
Customer-focused mindset with excellent problem-solving abilities
Ability to manage multiple clients and priorities simultaneously
Strong organizational and time-management skills
Ability to collaborate effectively with cross-functional teams
Proactive, reliable, and detail-oriented
Fluent English (written and spoken)

Salary: Competitive