• Working mostly within our database to update records and complete a variety of admin tasks including:
• Sending invoices to our members
Updating member details in database
• Changing memberships from one person to another
• Check if our conference delegates are members and report
Following up with "lapsed" members to determine why lapsed and to see if they want to renew
Update credit card details of members
• Follow up on email bouncebacks to swap membership to a different person on staff
Other general admin
• Most of the work will be done within our CRM system. And the person will also be required to do quite a bit of email liaison with our members. There may also be some phone liaison with our members
Client Information
The Company is a 22 years young, and we are a highly respected niche media business within the nonprofit sector. We publish content across print, email, web, social media, webinars and conferences. We pride ourselves on being an entrepreneurial company that values people with ideas, initiative, and energy. We are a small but caring team and our staff enjoy the flexibility of working from home.
Must Haves
• The key software the person will need to know how to work in is our CRM system which is called keap.
• Training will be provided in using keap.
• The person will also need to be able to work in Microsoft products such as Teams, Sharepoint and basic knowledge of MS Word and excel.
Home Office Requirements
Please only apply for this role if you have the following home office requirements:
· Perfectly working headset and webcam
· Stable internet connection of at least 25 Mbps ~ 50 Mbps
· Up to date computer system with a minimum of Windows 10 or later and macOS Monterey (12.0) or later
· Quiet room with no distractions or background noises
· A backup plan if the power goes out or if your internet connection becomes unstable during your shift
Only applicants meeting the strict criteria above will be contacted.
Connect With Us
https://virtualcoworker.com.ph
https://virtualcoworker.com/our-culture
https://www.facebook.com/virtualcoworker
https://www.linkedin.com/company/virtual-coworker
