Role overview

Qualifications

Fluency in Thai (Native / Near-native – spoken and written)
Good English communication skills
Hands-on experience or understanding of .NET applications
Basic knowledge of SQL Server (queries, troubleshooting)

Responsibilities

Provide L2/L3 technical support to Thai-speaking users via phone, email, or chat
Troubleshoot and resolve issues related to .NET and SQL Server-based applications
Handle escalations and collaborate with internal L3/engineering teams
Ensure timely resolution of incidents and service requests

Key facts

Remote from: Thailand
Freelance
Help Desk / Technical Support
36 - 42K yearly
English

Hard skills

.NET Speech Fluency JIRA ServiceNow Zendesk Help Desk Support System Level Troubleshooting

Other skills

Problem Solving
Analytical Skills
Troubleshooting (Problem Solving)
Communication
Teamwork

About the company

DATAmundi

DATAmundi is a premier provider of AI data services. We are strategically positioned to meet the evolving demands of today’s businesses. We specialize in the creation, annotation, and management of high-quality multilingual data—supporting enterprises, AI startups, and research organizations in accelerating their AI initiatives. Data powers your business, and with our global network of subject matter experts, domain-specific data services, and pre-trained models, we are ready to help move your data into a custom AI model. We enforce rigorous quality processes, accelerate turnaround times, and maintain data security and compliance. Find out how we can help you reach your AI goals.

Company details

Company size201 - 500

Links

Website LinkedIn See all jobs

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Job description

Thai Language Expert – Technical Support (L2/L3)

About the Role

Datamundi.ai is hiring Thai Language Experts to support a leading MNC client. This role involves providing Level 2 / Level 3 technical support for business applications while interacting with Thai-speaking users. If you have strong communication skills, problem-solving ability, and a willingness to work in a technical support environment, this is a great opportunity to grow.

Role Details

Role: Thai Language Expert – Technical Support
Experience: 3+ years
Employment Type: Contract (1 year, extendable based on performance)
Location: Work From Home (candidate should be open to visiting the nearest client office as required)
Work Timings: Thailand business hours (approx. 9:00 AM – 7:00 PM)
Compensation: USD 3000 – 3500 per month (based on experience & interview performance)
Interview Process: Language Interview + English Interview

Key Responsibilities

Provide L2/L3 technical support to Thai-speaking users via phone, email, or chat
Troubleshoot and resolve issues related to .NET and SQL Server-based applications
Handle escalations and collaborate with internal L3/engineering teams
Ensure timely resolution of incidents and service requests
Deliver clear, step-by-step guidance to users
Maintain documentation, knowledge base, and ticket updates
Identify recurring issues and suggest improvements

Technical Environment

Applications: ~200 internal business applications
Technologies: .NET, SQL Server

Required Skills

Fluency in Thai (Native / Near-native – spoken & written)
Good English communication skills (for internal collaboration)
Hands-on experience or understanding of:
- .NET applications
- SQL Server (basic queries, troubleshooting)
Strong analytical and problem-solving skills
Ability to communicate effectively with both technical and non-technical users
Self-driven with the ability to work independently and in a team

Nice to Have

Experience with ticketing tools like Jira, ServiceNow, Zendesk
Prior experience in technical support / helpdesk roles
Familiarity with software troubleshooting processes

Compensation: 3000-3500 USD per Month