Italian Customer Service Agent - Automotive Department - Remote from Greece

Accelerate Your Career with Mercier Consultancy

Mercier Consultancy is offering an exciting opportunity for customer-focused professionals to join an international automotive customer service team in Greece. If you have a passion for delivering exceptional customer experiences and are looking to build an international career while enjoying an outstanding Mediterranean lifestyle, we'd love to hear from you.

Whether you're an experienced customer service professional or looking for your next career move, this is your chance to work with a globally recognised automotive brand in a dynamic, multicultural environment.

About the Role

As a Customer Service Representative, you will be the first point of contact for customers, providing high-quality support via phone, email, and chat. You will assist with vehicle-related inquiries, connected services, warranties, roadside assistance, after-sales support, and general customer questions while ensuring every interaction reflects excellence in customer care.

Key Responsibilities

• Provide exceptional customer support through phone, email, and live chat.
• Assist customers with vehicle information, digital services, warranties, and after-sales inquiries.
• Resolve customer concerns efficiently while maintaining a high level of customer satisfaction.
• Coordinate with dealerships, service centres, and internal departments to ensure timely resolutions.
• Accurately document customer interactions using CRM systems.
• Meet quality, productivity, and customer satisfaction targets.
• Build lasting customer relationships through professional and empathetic communication.

Why Choose Greece?

Relocating to Greece offers the perfect combination of career growth and an exceptional lifestyle. Enjoy over 300 days of sunshine each year, beautiful beaches, vibrant city life, and a rich cultural heritage.

Whether you're exploring the historic landmarks of Athens, enjoying the waterfront atmosphere of Thessaloniki, or discovering picturesque islands during your time off, Greece provides an outstanding work-life balance.

With its welcoming communities, delicious Mediterranean cuisine, affordable cost of living compared with many other European destinations, and endless opportunities for travel and outdoor activities, Greece is an ideal place to build both your career and your lifestyle.

If you're looking for an exciting international career and a fresh start in one of Europe's most beautiful countries, apply today with Mercier Consultancy and begin your next adventure in Greece.

Requirements

• Excellent communication and interpersonal skills.
• A customer-first mindset with strong problem-solving abilities.
• Interest in the automotive industry.
• Comfortable working with multiple computer systems.
• Ability to thrive in a fast-paced, international environment.
• Previous customer service experience is an advantage but not required.
• Fluency in the required language Italian and good English communication skills.

Benefits

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package
• Private Health Insurance
• 2 Extra Salaries Per Year
• Career growth
• A lot of extra perks