TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
Join the WebTools team as a software product owner and contribute to a major strategic project on the retirement solutions and benefits side at TELUS Health. This team is experiencing strong growth, creating a unique professional development opportunity for someone who can orchestrate the evolution of a large multifunctional team.
In this role, you will be responsible for driving product delivery by managing and prioritizing the team's backlog, setting sprint and increment objectives, and ensuring alignment with business objectives, technical direction, and customer needs.
You will work in tandem with another SPO — a close and constructive collaboration where you co-pilot together the priorities, decisions, and direction of the team. You will be surrounded by a diverse and collaborative team composed of business analysts, developers, and QA testers accustomed to modern technologies and rapid delivery.
What You'll Do :
- Manage a complex backlog for a large team and ensure alignment with product strategy, technical roadmap, and business objectives
- Translate business needs, customer feedback, and product priorities into clear user stories, acceptance criteria, and backlog items
- Define sprint objectives and support the team in progressive delivery during each iteration
- Actively participate in SAFe/Agile ceremonies — cycle and iteration planning, backlog refinement, demos, and inspect/adapt activities
- Collaborate closely in tandem with another SPO — share the vision, decisions, and responsibility, ensuring clear roles and constructive synergy
- Facilitate cross-functional collaboration — coordinate business analysts, developers, and QA testers toward a common objective
- Ensure backlog clarity and readiness — items well understood, properly sized, sequenced, and ready for delivery, broken down into small deliverable increments
- Make informed decisions and provide clear priorities to the development team
- Navigate technical debt while innovating — balance refactoring needs (modernization, quality) with new feature requests
- Support alignment of expectations regarding testing, quality, usability, and delivery across teams
- Validate and deliver quality — verify that work meets acceptance criteria and customer expectations
- Prepare the team's future — document processes, train talent, and establish foundations for progressive transition toward autonomy
- Identify and resolve risks, dependencies, and blockers by collaborating with stakeholders
- Promote continuous improvement and contribute to Agile maturity within the team
What you bring:
Technical Skills
- Fluency in French and English, oral and written
- 3+ years of experience as a software product owner, Scrum Master, or similar Agile role
- Demonstrated experience managing large backlogs (50+ items) or multi-team Agile leadership
- Experience managing and prioritizing a team backlog (Jira, Azure DevOps, or equivalent)
- Experience participating in PI planning or similar cross-team planning activities
- Interest or experience in actuarial science, pension plans, insurance, or financial services — OR a very strong ability to learn rapidly in a complex and highly specialized technical field
- Good understanding of Agile delivery practices
- Good understanding of the software development lifecycle, quality practices, and product delivery
- Ability to translate customer needs into clear user stories and acceptance criteria
- Ability to balance business value, technical feasibility, risk, and delivery capacity when prioritizing work
- Ability to clearly connect business objectives to backlog priorities
Soft Skills
- Learning capability: You demonstrate curiosity and learn quickly while recognizing the expertise of those around you
- Clear communication: You communicate effectively with stakeholders (business teams, Dev, QA, UX)
- Facilitation and alignment: You create consensus between different perspectives and encourage the team to contribute to decisions
- Co-leadership collaboration: You are comfortable working in tandem — sharing the vision, decisions, and responsibility without friction or role ambiguity
- Product ownership: You demonstrate strong accountability toward quality, customer value, and results
- Complexity management: You naturally organize and structure a large group (20+ people) with clarity and rigor
Assets:
- Experience working with SAFe or large-scale Agile methodology
- In-depth knowledge of Agile tools such as Azure DevOps
- Experience delivering complex software products or digital solutions
- Prior experience with legacy systems or actuarial architectures
- Experience with growing or restructuring teams
- Familiarity with technical debt management — you understand the trade-offs between innovation and technical stability
- Experience with modern stacks (Angular, JavaScript, or equivalent)
Intermediate knowledge of English is required because you will on a regular basis interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its international scope.
A bit about us
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.
Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.
