Logo for Stanley Black & Decker, Inc.

End User Specialist

Role overview

Qualifications

  • Fluent Bulgarian and communicative English required
  • Experience in technical industries
  • Experience with Salesforce is good to have

Responsibilities

  • Build and develop a strong customer and end-user network
  • Develop trusted relationships with current and new clients
  • Support the CEE/EMEA team in organizing events, fairs, and store demonstrations
  • Propose solutions and offers that meet customer and end-user needs

Key facts

Other skills

  • Customer Service
  • Communication
  • Relationship Building
  • Innovation
  • Teamwork

About the company

Stanley Black & Decker, Inc. logo

Stanley Black & Decker, Inc.

For the builders and protectors, for the makers and explorers, for those shaping and reshaping our world through hard work and inspiration, Stanley Black & Decker provides the tools and innovative solutions you can trust to get the job done—and we have since 1843. You repair your home and car with the tools we provide. Your car and your phone are secured with our fasteners. And the roads you drive on, the bridges you cross, the energy you consume, all of these most likely came to you via one of our infrastructure systems. We join forces to bring together the best of the best to create practical, meaningful products and services that make life easier—empowering people to do better, safer, more significant work. Innovation and excellence have powered our success, but we know there’s more we can do for the world and those who make it. Across our businesses, we’re investing in breakthrough innovation and digital excellence, striving for outperformance and increasing our focus on social responsibility. We define success as: delivering value to our customers, colleagues and communities. Our commitment to quality, safety and sustainability helps us on our path to becoming the type of uniquely human-centered global industrial company that keeps every stakeholder in mind, while helping to make the world better.

Company details

Company typeXLarge
Company size10001

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Job description

Position Title: End User Specialist

Location: Field work, it means 90% in field and 10% home office. The area is half of Bulgaria.

Employment: Full-time employment contract.

Come build something that matters.

Overview:

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of approximately 43,500 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®. 

The Job:

As the End User Specialist, you’ll be part of our Technical Sales Support team working as a field employee. You’ll get to:

  • Build and develop a strong customer and end-user network.
  • Develop trusted relationships with current and new clients to strengthen commitment to our brands.
  • Support the CEE/EMEA team in organizing events, fairs, and store demonstrations.
  • Propose solutions and offers that meet customer and end-user needs.
  • Support the CEE/EMEA team in delivering customer and product training.
  • Follow sales team leads and connect with customers to create new opportunities.
  • Deliver accurate product demonstrations and represent the company professionally, with a strong focus on health and safety solutions.
  • Ensure the demo van is equipped with the required stock and that all equipment is aligned with customer needs and kept in good condition.
  • Contribute to generating new sales and building long-term customer relationships.
  • Track end-user visits weekly, maintain Salesforce updates, and support self-development through e-learning, especially mandatory courses.

The Person:

You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. In fact, you embrace it. Wouldn’t it be great if you could do your job and do a world of good? You also have:  

  • Fluent Bulgarian and communicative English required.
  • Experience in technical industries.
  • Experience with Salesforce is good to have.

The Details:

You’ll receive a great benefits plan, including: 

  • Meal Vouchers with a value of 52 EUR per month.
  • Medical Care.
  • Company car, only for business use.
  • Company laptop and phone for work.
     

And More:

We want our company to be a place you’ll want to be – and stay. Being part of our team means you’ll get to:

  • Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
  • Learn: Have access to a wealth of learning resources, including our digital learning portal.
  • Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for a wide range of perspectives and experiences.
  • Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.

What’s more, you’ll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We’re more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We’re visionaries and innovators. As successful as we’ve been in the past, we have so much further to go. That’s where you come in. Join us!

#LI-PH1 #LI-DNI

We Don’t Just Build The World, We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 43,500 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are 

We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.

Global Benefits & Perks
You’ll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire. 

What You’ll Also Get

Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

Learning & Development: 
Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture:
We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.

Purpose-Driven Company:
You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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