Role overview

Qualifications

High School diploma or GED
9 months customer services or administrative support experience in a corporate environment
6 months experience utilizing Office software packages, i.e., Word, Excel, PowerPoint, etc.
Clear and concise verbal and written communication skills

Responsibilities

Providing timely and accurate service to customers by assisting in processing HR documents
Providing information on a wide range of human resources programs and services via phone, chat, AskHR cases
Referral of complex issues and sensitive inquiries to the appropriate area for resolution
Maintaining a high degree of confidentiality and being organized and detail-oriented

Key facts

Remote from: Texas (USA)
Full time
HR Assistant
English

Hard skills

Other skills

Customer Service
Communication
Organizational Skills
Detail Oriented
Teamwork
Time Management
Stress Management

About the company

Health Care Service Corporation

Health Care Service Corporation, a Mutual Legal Reserve Company (HCSC), is an Independent Licensee of the Blue Cross and Blue Shield Association. We are the largest customer-owned health insurer in the United States, serving more than 18.6 million members through our Plans in Illinois, Montana, New Mexico, Oklahoma, and Texas. For nearly a century, we have enabled and coordinated the access to quality care for millions of members. Our experience and industry knowledge establishes a solid foundation for our future—driving innovations that further expand access, improve health outcomes, and reduce costs. Embedded within the fabric of how we operate is a deep sense of caring and commitment that informs how we serve our members, engage in local communities, and deliver positive change to the health care industry. As health care needs evolve, we leverage our portfolio of companies to deliver differentiated value to all industry stakeholders so that, together, we make more possible. Join HCSC and discover what new ways of thinking can mean for you, your community, our customers and our organization: HCSC.com/careers. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to an inclusive, drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability, or protected veteran status.

Company details

Company typeXLarge

Company size10001

Links

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Job description

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job Summary

BASIC FUNCTION
Under supervision this position is responsible for providing timely and accurate service to customers (primarily active employees) by assisting in processing HR documents, i.e. benefit, salary, and status changes. Providing information on a wide range of human resources programs and services (via phone, chat, AskHR cases) and by the expeditious referral of more complex issues and sensitive inquiries to the appropriate area for resolution including, but not limited to, benefits, leaves of absence, payroll, HR policy, training, work life programs, etc.

NOTE: this role will be remote after the in-person, mandatory six-to-eight week training session is successfully completed.

JOB REQUIREMENTS:

High School diploma or GED.
9 months customer services or administrative support experience in a corporate environment.
6 months experience utilizing Office software packages, i.e., Word, Excel, PowerPoint, etc.
10-key calculator experience and an aptitude for math.
Experience utilizing email.
Service oriented and has desire to assist the customer.
Clear and concise verbal and written communication skills.
High degree of confidentially.
Organized and detailed oriented.
Team player in a high paced team environment.
Ability to handle high stress and high volume situations where time is of the essence.

PREFERRED JOB REQUIREMENTS:

Experience using Workday.

NOTE: this role will be remote after the in-person, mandatory six-to-eight week training session is successfully completed.

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

Pay Transparency Statement:

At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards.

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

Base Pay Range

$17.75 - $28.39

Exact compensation may vary based on skills, experience, and location.