Customer Service at Sourcefit

Position: Customer Service Representative

The Customer Service Representative is responsible for providing timely, professional, and high-quality support to customers through phone, email, chat, or other communication channels. This role focuses on resolving inquiries, addressing concerns, and ensuring a positive customer experience while adhering to company policies and service standards.

Key Responsibilities:

• Handle inbound and/or outbound customer interactions in a professional and courteous manner

• Resolve customer inquiries, complaints, and issues efficiently

• Provide accurate information regarding products, services, and policies

• Document interactions and update customer records in the system

• Follow communication scripts and quality guidelines when applicable

• Meet performance metrics related to quality, productivity, and attendance

• Collaborate with team members and supervisors to improve customer satisfaction

Requirements:

• High school diploma or equivalent (college studies are a plus)

• Strong communication skills (verbal and written)

• Customer-focused attitude with problem-solving skills

• Ability to work independently (especially for WFH roles)

• Basic computer skills and ability to navigate multiple systems

• Prior customer service or call center experience is a plus

Work Setup:

• Position available as Onsite or Work From Home, depending on operational needs

• Schedule and training details will be provided during the interview process