Remote ESA Customer Success Representative

This is a contingent opportunity, the anticipated start date has not been determined.

Who we Are: Mpathic is a consultative Contact Center and Sales Enablement partner that helps mission-driven organizations grow through meaningful, human-first conversations. We specialize in building, training, and deploying high-performing teams on behalf of our clients, acting as a seamless extension.

Our mission is simple but ambitious: to help enterprises fulfill their mission by delivering superlative omnichannel contact center services, to employ technology that reduces customer effort and magnifies humanity, and to treat every encounter with another person as an unrepeatable chance to make their life better.

Why Mpathic?

• Structured training and real coaching - not “figure it out on your own”
• Clear path to advancement for high performers
• A team culture that values effort, integrity, and growth
• Meaningful work supporting organizations that impact real people.

Mpathic is seeking Customer Success Representatives to provide highly efficient & accurate processing of order fulfillment in a cloud-based environment. The position is fully remote and will employ gold-standard omnichannel tools. Mpathic's superlative delivery begins with exceptional individuals and immerses them in cutting-edge tools for collaboration. As a Customer Success Representative (CSR), you will part of a world-class team processing orders via digital communications. This team will provide expedient and accurate processing to provide timely reimbursements to ESA Scholarship recipients. Education Savings Accounts (ESA) empower families to make school choices that are right for their children's educational needs.

These two scholarships provide (ESA) to fund various schooling needs of the qualifying students, such as therapists, specialists, curriculum, technology, tuition and fees, homeschooling, tutoring, instructional materials and other qualifying expenses. 

Key Responsibilities 

• Provide consistent, accurate and efficient processing of orders 
• Actively communicate with Team and Families
• Follow coaching from manager to show consistent improvement in identified areas of opportunity. 
• Perform other duties as assigned

Salary Description 

Shifts available: Monday-Friday Daytime Hours by Time Zone

Starting Pay is $19-21 / hour 

• Experience with school choice or ESA programs preferred, but not required. 
• College degree preferred, High School diploma or equivalent required. 
• Professional work attitude and a willingness to learn and continuously improve. 
• Dedicated workspace with minimal background noise during calls and online meetings. 
• High speed internet connection (with reliable Wi-Fi) and a late model computer with a webcam enabled. Preferably, a second computer monitor as well. 
• Successful completion of all necessary background checks. 
• Strong interpersonal skills, ability to work autonomously and on a team. 
• Demonstrably effective soft skills, active listening skills, and ability to empathize with customer needs. 
• Excellent verbal and written communication and customer service skills by actively listening to customers, understanding their needs, and addressing their inquiries or concerns effectively. 
• Aptitude for problem-solving based on established processes and procedures. 
• Meticulous habits in logging interactions via established business processes and tools. 
• Ability to learn and become facile with program guidelines and software tools. 
• Experience working with Office365 applications. 
• Experience working with CRMs and Contact Center platforms preferred. 
• Must be able to provide proof of eligibility to legally work in the United States.