Role overview

Qualifications

Excellent verbal and written communication and customer service skills
High School Diploma or equivalent required, college degree preferred
Excellent interpersonal, time-management, and documentation skills
Tech-savvy

Responsibilities

Deliver exceptional customer experiences based on empathy
Work autonomously and as part of a team
Log interactions meticulously via established business processes and tools
Learn about customer products and services effectively

Key facts

Remote from: Mexico, Alabama (USA), Arizona (USA), California (USA), Colorado (USA), Connecticut (USA), Florida (USA), Georgia (USA), Illinois (USA), Indiana (USA), Iowa (USA), Kansas (USA), Kentucky (USA), Maryland (USA), Michigan (USA), Mississippi (USA), Missouri (USA), New Jersey (USA), New York (USA), North Carolina (USA), Ohio (USA), Pennsylvania (USA), Texas (USA), Virginia (USA), Wisconsin (USA)
Full time
English

Hard skills

Microsoft Operating Systems Google Services Internal Documentation

Other skills

Customer Service
Communication
Social Skills
Time Management
Problem Solving
Active Listening
Empathy

About the company

Mpathic

Customer Experience & Contact Centers

Mpathic is a more than a Contact Center, it is a Solution Center. We help our clients achieve their mission by delivering superlative omnichannel Contact Center services. We marry outstanding people with technology that reduces customer effort and streamlines solutions. Mpathic leads with empathy because we believe solutions should be delivered with the speed, accuracy and courtesy with which we would want them ourselves. We treat every encounter with another person as an unrepeatable chance to make a life better. Let's talk about how we can make life better for your customers.

Company details

IndustryCustomer Experience & Contact Centers

Company size201 - 500

Links

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Job description

Job Type

Full-time

Description

Mpathic is setting a fully remote platinum standard in omnichannel customer support. Our approach hinges on attracting exceptional individuals and immersing them in cutting-edge collaboration and delivery tools. We take as axiomatic that where employees flourish, they deliver superlative outcomes. We believe that empathy is a crucial prerequisite for delivering exceptional customer experiences

INTERESTED IN WORKING WITH US?

If our team believes that you are a suitable candidate, we will contact you to arrange a pre-screen phone call and, if successful, schedule an interview with one of our team leads. If you have any further questions, please do not hesitate to contact us at HR@mpathic.com.

Requirements

Excellent verbal and written communication and customer service skills
High School Diploma or equivalent required, college degree preferred
Excellent interpersonal, time-management, and documentation skills
Professional work attitude and a willingness to learn
Experience working in Microsoft and Google systems preferred
Tech-savvy
Dedicated space to work from with minimal background noise during calls and online meetings
Robust Wi-Fi and a reliable computer
Successful completion of all necessary background checks
Strong interpersonal skills, ability to work autonomously and on a team
Aptitude for problem-solving based on established processes and procedures
Meticulous habits in logging interactions via established business processes and tools
Ability to learn and become knowledgeable about customer products and services
Demonstrably effective soft skills, active listening skills, and ability to empathize with customers' needs

Must be authorized to work in the U.S.A.

Eligible state residencies: Alabama, Arizona, California, Colorado, Connecticut, Florida, Georgia, Iowa, Illinois, Indiana, Kansas, Kentucky, Maryland, Michigan, Missouri, Mississippi, North Carolina, New Jersey, New Mexico, New York, Ohio, Pennsylvania, Texas, Virginia, Wisconsin, and West Virginia.