Revenue & Billing Operations Manager
Department: Finance & Accounting
Reports To: Controller
Location: Remote, with a preference for candidates based in Kansas City, Philadelphia, Houston, Dallas, Boston, Miami, or Cleveland. We gather as a team intentionally throughout the year and expect this person to be available for in-person time when it matters.
Role Summary
Autura is looking for a Manager of Revenue & Biling Operations to own the full billing-to-cash cycle, including customer contract review and revenue recognition. This role will be responsible for designing and implementing a more efficient billing and collections process with the use of automation and technology. Leading a team of two direct reports, you will ensure the timely and accurate billing of 2,500+ customers across multiple entities and revenue streams. This is a highly impactful and visible role connecting with Sales, Customer Service, Data and Legal.
What You'll Own
Billing, Contracts & Revenue Recognition
- Invoice across multiple entities and revenue streams (subscription, transaction-based, professional services, government contracts); manage billing cadences for 2,500+ customers against contract terms, rate schedules, and usage data.
- Represent accounting and finance during the contract review process, confirming proper terms and conditions before customer contracts are signed.
- Ensure proper revenue recognition in accordance with ASC 606.
- Reconcile billing activity to the subledger and GL in NetSuite monthly; maintain billing templates, rate tables, and customer configurations
Collections & Cash Application
- Own the collections cycle end-to-end: aging review, outreach cadences, escalation, dispute resolution, and cash application across all entities.
- Monitor AR aging, flag risk with context, negotiate payment plans with proper documentation, and escalate to legal or external partners when needed.
- Assist with forecasting cash collections on a weekly and monthly basis.
Process Design & Automation
- Audit current workflows, identify unnecessary manual steps and gaps, build solutions with a focus on automation, workflows and scalability.
- Evaluate and configure third-party tools (billing platforms, payment portals, AR automation software, Claude AI) that extend NetSuite capabilities; build triggers and escalation logic so issues surface without manual review
Cross-Functional & Leadership
- Serve as the billing and AR subject matter expert for Sales, CS, Legal, and FP&A; partner with Sales to flag contract discrepancies and ensure billing matches closed deals
- Set the process standard for the function, mentor team members as the org scales, support new customer onboarding, and contribute to audits and revenue-related projects
What We're Looking For
Required
- 5+ years of order to cash & 2+ years of management experience at $50M+ revenue scale with 2,500+ active customers across multiple entities
- Track record of building or significantly redesigning billing and collections processes -- not just running existing ones
- Contract experience: identifying terms and milestones, translating contract language into accurate invoices
- Working knowledge of ASC 606 across subscription, professional services, and transaction-based arrangements
- Hands-on NetSuite: saved searches, workflow rules, billing schedules, period-close, and report building
- Salesforce experience: opportunity and contract records, billing validation data pulls, Sales-to-Finance handoff
Preferred
- Extensive Netsuite configuration and admin experience.
- Experience with payment platforms and multiple income streams
- SaaS/subscription and government/municipal contract billing; prior PE-backed or high-growth environment
What Success Looks Like in Year One
- Continued reduction of AR aging over 60 days; billing cycle time measurably reduced
- Collections running on an automated cadence with minimal manual triggering
- Contract-to-invoice traceability established; full process documentation in place
- AR collection predictability and consistency
