Partner Support Specialist I

About the Role:

Location: This role is remote, the candidate must live out of one of the following states: Nevada, Tennessee, Ohio, Florida, Texas

At Autura, we’re all about the team and looking for individuals who embody empathy, ambition, and a strong team spirit. Right now, we’re looking for a Partner Support Specialist I to join our Core Partner Support Team. As the Partner Support Specialist I you will be responsible for providing exceptional support to over 70+ agency partners and 600+ towing and impound providers in our network across several regions. You will be the first point of contact for partner inquiries, troubleshooting, and issue resolution. The ideal candidate will be driven by the challenge of providing high quality service to our clients and partners to ensure our users have an awesome experience working with Autura!

What You’ll Be Doing:

Deliver exceptional and prompt customer service to partner inquiries through various channels including, phone, email, and additional tools.

Engage actively in meetings and training sessions as needed to stay updated on processes and industry knowledge

Identify and troubleshoot technical issues reported by partners and escalate complex issues when necessary

Provide clear information to partners regarding products, services, and policies.

Document accurate and up-to-date records of interactions or issues

Maintain our internal inventory management system, accurately recording essential tow information through data entry

Coordinate, oversee, and dispatch tow operations in multiple regions, ensuring smooth dispatch and monitoring processes

About You:

The ideal candidate will possess:

• 2-3 years’ experience in a customer support experience or in a similar role
• Strong problem-solving skills
• Exceptional communication, both written and verbal
• Familiarity with smartphone technology and web-based applications preferred
• Ability to work in a fast-paced environment and adapt to change
• Track record of working in both a team environment and independently
• Detail-oriented with excellent organization and multitasking abilities
• Motivated to learn and takes initiative