Role overview

Qualifications

3+ years of experience in Customer Support, Customer Success, or SaaS software consulting
Strong troubleshooting and problem-solving skills in customer-facing environments
Technical affinity and confidence working with software solutions and system environments
Fluent English and Polish language skills; German and/or Spanish are a plus

Responsibilities

Serve as the primary point of contact for our international customers, providing day-to-day support for our legal practice management solution, Amberlo
Investigate, troubleshoot, and resolve customer inquiries and complex issues, including 2nd-level support cases
Analyze customer requirements and translate them into practical solutions and recommendations
Support customers throughout their lifecycle, from onboarding to ongoing enablement and optimisation

Key facts

Remote from: Germany
Full time
Customer Success Manager (CSM)
Spanish, German, English, Polish

Hard skills

Customer Success Management Legal Technology Software As A Service (SaaS) Microsoft Dynamics CRM HubSpot CRM System Dynamics JIRA Zendesk

Other skills

Troubleshooting (Problem Solving)
Problem Solving
Communication
Social Skills
Time Management

About the company

stp.one | Simplify Legal Work

stp.one is one of Europe's leading providers of all-in-one legal tech solutions for lawyers, insolvency administrators, notaries and legal departments. The portfolio ranges from modern insolvency and law firm management solutions to AI-based data management, workflow automation and an integrated legal tech platform as well as intelligent data services. stp.one's modular software solutions are deeply embedded in legal services, insolvency management, and other business law ecosystems, ensuring that legal processes are smart and digital. The unique bandwidth and process depth of the solutions improves communication processes and increases the flexibility of workflows. stp.one solutions also provide interfaces for the smart exchange of process, law firm or insolvency information, including the provision of precisely tailored data. All of this greatly reduces the workload of attorneys, notaries and lawyers in their day-to-day work. With stp.one's web-based solutions, law firms, notaries, insolvency administrators and legal departments can drive forward the digitalization of their business and prepare today for the requirements of tomorrow. The company is thus laying the foundation for a Legal Workspace as a Service and modern legal processes that can even be controlled via mobile apps - reliably and in accordance with the highest security requirements. In addition, stp.one has intelligent data services in its portfolio. These transform unstructured information into meaningful data and provide a significant knowledge advantage that enables companies - regardless of the industry - to set themselves apart from their competitors. stp.one can point to more than 30 years of expertise and supports over plenty customers in managing their day-to-day business. The company employs over 375 people in 10 locations.

Company details

Company typeSME

Company size201 - 500

Links

Website LinkedIn See all jobs

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Job description

Short description

Shape exceptional customer experiences in Legal Tech

At Septeo CNEE, we help law firms work smarter through our cloud-based software Amberlo. To support our growing international customer base, we're looking for a Customer Support & Success Specialist who enjoys solving problems, building trusted customer relationships, and making a real impact on the user experience.

In this role, you'll be the go-to person for customer support, helping users resolve challenges, adopt new features, and get maximum value from our platform. While customer support is at the heart of the role, you'll also contribute to onboarding activities, customer success initiatives, and the continuous improvement of our products and services.

If you're passionate about customer support, technology, and delivering great service, we'd love to hear from you.

Your workplace / location:
On-site from one of our office in Germany or 100% remote within Germany

Your mission

Serve as the primary point of contact for our international customers, providing day-to-day support for our legal practice management solution, Amberlo
Investigate, troubleshoot, and resolve customer inquiries and complex issues, including 2nd-level support cases
Analyse customer requirements and translate them into practical solutions and recommendations
Work closely with Product, Development, and other internal teams to ensure timely issue resolution and a high-quality customer experience
Deliver customer training sessions and support users in adopting and making the most of the solution
Monitor customer needs and proactively identify opportunities to improve satisfaction, processes, and product usage
Support customers throughout their lifecycle, from onboarding to ongoing enablement and optimisation
Contribute customer insights and feedback to product and process improvement initiatives while ensuring smooth project execution, quality standards, and commercial alignment

Your profile

3+ years of experience in Customer Support, Customer Success, or SaaS software consulting
Strong troubleshooting and problem-solving skills in customer-facing environments
Technical affinity and confidence working with software solutions and system environments
Experience with CRM and support platforms (e.g. HubSpot, Dynamics, Jira, Zendesk)
Excellent communication skills and a strong customer-centric mindset
Ability to manage priorities independently while collaborating across teams
Fluent English and Polish language skills; German and/or Spanish are a plus
Legal Tech industry experience is an advantage

Application process

Virtual Get-to-know: In a 20-minute exchange with our recruiter, we look together at mutual expectations.
Digital Interviews: Next, you’ll meet our manager as well as the team and dive deeper into technical topics and the role itself.

Benefits

Our full benefits & perks are explained in our recruitment process, but on our career site you will have a good overview: https://www.stp.one/en/careers
As a european company, each country works differently, but some benefits/perks are for all employees:

Learning & Development budget
Employee referral bonus
Mobility: company bikeleasing, support in public transportation
Workation: up to 30 days per year within EU
Workplace glasses
Tax-free benefits
Events & Company celebrations (summer party, annual kick-off,..)
Flexible work models
English courses for all levels

Contact details

If you have any questions, feel free to reach out to our recruiter:

Alexandra Ferschke
E-Mail: jobs@stp.one