About Rimini Street, Inc.
Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a proven, trusted global provider of end-to-end, mission-critical enterprise software support, managed services and innovative Agentic AI ERP solutions, and is the leading third-party support provider for Oracle, SAP and VMware software.
Our comprehensive portfolio of unified solutions help run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database and technology software, enabling our clients to achieve better business outcomes, significantly reduce costs and reallocate resources towards strategic projects.
The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments.
We are actively seeking a VP, Client Engagement, North America. The role will be based in the US and may work from a remote office; location within commuting distance of one of our Regional hubs is highly desirable, or near a major city, as frequent travel will be required across the theatre, primarily in the US and Canada. The role will report directly to the GM, North America Theatre.
Position Summary
As Rimini Street continues to evolve and scale our company to $1B/year in revenue, we are seeking a VP, Client Engagement, North America to own the client lifecycle across our North America installed base, ensuring clients receive measurable value from Rimini Street while expanding adoption of our full services portfolio. This leader will be accountable for client experience, retention, renewal health, executive engagement, value realization, advocacy, and cross-sell growth across existing enterprise accounts. This is a quota carrying role, and is responsible for owning the North America Renewals and Cross sell quotas.
The VP will lead Directors of Client Engagement and Senior Engagement Managers responsible for delivering a consistent, high-quality customer experience; identifying renewal and satisfaction risks early; building trusted executive relationships; and creating disciplined cross-sell motions that grow Rimini Street’s share of wallet. Working cross organizationally and closely with Sales, Renewals, Global Service Delivery, Marketing, Product Line Management, and the Office of the Chief Customer Officer, this leader will ensure clients achieve business outcomes, adopt contracted services, understand the broader Rimini Street portfolio, and become long-term advocates.
Essential Duties & Responsibilities
- Hire, develop, and lead a world-class customer experience and client growth organization responsible for client satisfaction, value realization, adoption, retention, renewals, advocacy, and cross-sell growth across existing enterprise accounts in North America.
- Hire, train, and mentor Directors of Client Engagement who will lead teams of Senior Engagement Managers focused on strategic account planning, executive relationship development, value-based customer conversations, cross-sell best practices, advocacy, and long-term renewals.
- Own customer experience outcomes and retention performance across the North America installed base ensuring clients recognize the full value of their Rimini Street relationship.
- Actively manage accounts to identify at risk clients through health, satisfaction, renewal, delivery, and relationship indicators; collaborate with Regional leadership, Service Delivery, Renewals, and executive sponsors to develop and execute retention plans in order to achieve quarterly and annual renewal targets
- Grow revenue with existing clients by building disciplined cross-sell pipeline, coaching teams through opportunity creation and execution, and meeting or exceeding quarterly cross-sell and expansion targets.
- Work closely with internal partners including Sales, Renewals, Product Line Managers, Marketing, Office of the Chief Client Officer, and Service Delivery to align client experience, renewal strategy, adoption priorities, cross-sell motions, and operational delivery standards.
- Develop scalable cross-sell programs and account planning disciplines across the portfolio, including Application Management, Professional Services, Managed Services, security, interoperability, and other emerging offerings.
- Create and continuously improve the operating model, cadence, tools, reporting, and processes that increase customer satisfaction, improve renewal predictability, and scale installed-base growth.
- Build a strong base of referenceable clients, success stories, executive advocates, and client proof points that support retention, cross-sell, pre-sales efforts, market outreach, and customer community engagement.
- Drive growth, value realization, and partnership with the largest and most strategic clients, ensuring executive alignment, active engagement, portfolio awareness, and full recognition of Rimini Street’s value.
- Ensure client communications, executive business reviews, success plans, escalations, and follow-up actions are timely, accurate, outcome-oriented, and aligned to the right customer stakeholders.
- Own performance reporting and business reviews for customer experience, retention, renewal risk, pipeline creation, cross-sell attainment, client advocacy, and team execution; deliver clear action plans to leadership and key stakeholders.
- Provide detailed and timely status reporting to management on client health, renewal outlook, cross-sell pipeline, forecast confidence, strategic account progress, and key risks requiring executive support.
- Provide ongoing feedback and improvement suggestions to Sr. Sales Management and the Office of the Chief Client Officer
Professional Experience and Qualifications
Experience
- 15+ years of experience in enterprise software, technology services, customer success, account management, or client-facing revenue leadership roles, ideally within global enterprise software or high-growth services environments.
- 8+ years of leadership experience managing customer-facing, quota-bearing, account management, customer success, or client engagement teams, with a proven track record of building teams that deliver retention, growth, and customer outcome targets.
- Significant experience in post-sales customer-facing roles, including Account Management, Customer Success, Client Engagement, Renewals, or equivalent roles with direct ownership of client outcomes and commercial performance.
- 5+ years of experience selling technology services including software Support, Managed Services and/or Professional Services.
- Experience driving renewals, retention, adoption, customer value realization, and expansion of recurring support and services contracts within complex enterprise accounts.
- Track record of outstanding customer and revenue achievement, including meeting or exceeding retention, renewal, cross-sell, account growth, customer satisfaction, and advocacy goals.
- Experience managing deals, client accounts and/or portfolios to meet expense and margin targets.
- History of identifying and developing executive relationships with clients, partners, industry analysts and press, and to leverage relationships for references, marketing assets, events and interviews.
- Proven track record in helping clients leverage their IT solutions to meet business objectives.
- Demonstrated results in leading cross-functional teams to execute projects and corporate initiatives and meet broad business goals.
- Proven experience coaching teams through strategic account planning, executive engagement, renewal strategy, pipeline creation, cross-sell opportunity development, and complex deal execution.
- Experience managing customer-facing teams across multiple regions or verticals, with focus on enterprise clients, complex stakeholder environments, and accounts larger than $1B in annual revenues.
- Experience in Oracle and/or SAP markets, other ERP software ecosystems and VMware is desirable. AMS and Professionals Services Sales Experience is also highly desirable
Qualifications and Skills
- Strong customer experience leadership, executive presence, exceptional attitude and spirit, and the ability to establish consensus across functional areas, leadership teams, and clients.
- Customer-centric and commercially disciplined approach with a passion for helping customers achieve business outcomes while identifying responsible opportunities to expand Rimini Street’s value.
- A track record of managing, retaining, and growing top enterprise clients through executive engagement, account planning, value realization, and cross-functional execution.
- Demonstrated ability to combine analytics, client health indicators, qualitative insights, and relationship intelligence to solve complex business issues and prioritize customer growth opportunities.
- Excellent interpersonal skills, and the ability to build and maintain strong relationships. People management skills to hire, train and retain a talented team.
- Project management skills on large, multi-faceted projects.
- Proven record of producing high-quality deliverables and results, on-time.
- Ability to influence and direct cross-functional groups in dotted-line relationships and matrixed organizations.
- Strong communication skills, verbal, writing and presentations.
- Strong time management and organizational skills.
- Willingness to embrace change and adapt in a rapidly evolving, fast-moving market and company.
- Demonstrated success building and reinforcing a unique and creative culture that is team-oriented and collaborative.
- Leading by example. Working hard with a willingness to get involved in whatever needs to be done.
Education
Bachelor's degree or equivalent required, Masters or MBA desirable.
Location
Remote - U.S.
Why Rimini Street?
Rimini Street Inc. is an affirmative action-equal opportunity employer and complies with all applicable Federal, State, and Local Laws regarding recruitment and hiring.
Qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable Federal, State, or Local laws. Rimini Street Inc. offers a comprehensive compensation and benefits package to employees.
The general OTE range for this type of role is 300k - 400k depending on skills and experience. The actual compensation offered will ultimately be based on several factors such as: a candidate's location, and the level of applicable skills and professional experience. Rimini’s target pay for each position is available upon request during the applicant’s Interview process.
Benefits for US employees include:
- Medical, Dental, and Vision insurance
- Disability insurance
- Paid Parental Leave
- 401(k) program
- Generous Paid time off (PTO)
We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.
Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs:
- Company
- We dream big and innovate boldly.
- Colleagues
- We work with extraordinary people who create a culture of mutual respect and collaboration.
- Clients
- We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.
- Community
- We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.
Accelerating Company Growth
- Nasdaq-listed under ticker symbol RMNI since October 2017
- Over 6,300+ signed contracts to date, including Fortune 500 and Global 100 companies
- Over 2,000 team members in 23 countries
- US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/
Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.
To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com
Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.
