Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service.
The Opportunity
The Change Management Analyst supports the integrity of all systems by creating and maintaining change management policies and procedures. This involves creating and enforcing policies and standards that ensure configuration items (code, images, database elements, etc.) are versioned and implemented successfully each and every time; daily coordination with teams to support releases; auditing baselines; tracking all versions of change; and implementing standard naming styles and conventions. This position is also responsible for the overall change management process which involves preparing a report of requests for change, coordinating change control and change advisory board meetings, and the approval and communication of changes. In addition, this position may be responsible for maintaining the customization of the change management system and providing metrics derived from this system.
Day in the Life
Analyzes proposed changes to determine effect on overall systems.
Coordinates recording of modifications for management control.
Establishes a change-reporting procedure and prepares directives for change authorization and documentation by appropriate personnel.
Daily coordination with development and infrastructure teams; supporting installation and post installation activities.
Creates, sustains and maintains relationships across the organization and with cross functional teams.
Creates and maintains reports for senior leadership related to Change Management.
Perform special projects and other duties as assigned.
Adhere to Agile principles and philosophies (Scrum or Kanban, as applicable) in fulfillment of the role.
Collaborate within the direct team in accordance with Team Agreement, Definition of Ready, and Definition of Done.
Work as a cross-functional team member in an Agile setting to help complete and deliver the team commitments.
Collaborate across teams and across business areas in the spirit of an Agile mindset.
Fulfill the role in the spirit of the Agile Manifesto, with emphasis on delivery of incremental value with frequent iterations and feedback loops.
Organize bi-weekly operational governance meetings with technology stakeholders.
Consult with change requestors and change authority, review change management plans and provide coaching.
Perform other duties as assigned.
Qualifications
A minimum of 3 years of experience in software development, change management and/or software configuration management preferred.
Three (3) years of experience in financial services strongly preferred.
Experience establishing SLAs and availability goals to meet business requirements and budget constraints preferred.
Experience working with regulatory, privacy, security, and associated laws, rules, and regulations, including all applicable standards preferred.
About Velera
At Velera, inclusion isn’t an initiative – it’s how we work. Guided by a people‑helping‑people philosophy, we cultivate a culture where every employee feels valued, respected and empowered to do their best work. We’re committed to building a diverse workforce and fostering meaningful connection across our teams. Through a remote‑first, flexible environment, we prioritize psychological safety, wellbeing and belonging so individuals and teams can collaborate to thrive. Together, we’re shaping a new era of secure, innovative solutions for the clients and communities we serve. Learn more about what it’s like to work at Velera.
Pay Equity
$67,700.00 - $86,300.00Actual Pay will be adjusted based on experience and other job-related factors permitted by law.
Great Work/Life Benefits!
Competitive wages
Medical with telemedicine
Dental and Vision
Basic and Optional Life Insurance
Paid Time Off (PTO)
Maternity, Parental, Family Care
Community Volunteer Time Off
12 Paid Holidays
Company Paid Disability Insurance
401k (with employer match)
Health Savings Accounts (HSA) with company provided contributions
Flexible Spending Accounts (FSA)
Supplemental Insurance
Mental Health and Well-being: Employee Assistance Program (EAP)
Tuition Reimbursement
Wellness program
Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions
Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.
Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.
Velera is an E-Verify Employer. Review the E-Verify Poster here. For information regarding your Right To Work, please click here.
This role is currently not eligible for sponsorship.
As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at recruiters@velera.com for assistance.
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