Setup and Location: Work From Home
Work Schedule: 9:00 AM – 6:00 PM AEDT | 6:00 AM – 3:00 PM PHT
Employment Type: Full-Time
Ready to do work that actually excites you?
As a Technical Consultant, you will use your Microsoft 365 expertise to support, maintain, enhance and optimise client environments as part of our Managed Services team.
This role is ideal for a technically capable professional with strong experience across the Modern Workplace ecosystem (M365) and a customer-first mindset. You will work closely with clients to provide ongoing operational support, platform administration, and continual service improvement across their Microsoft 365 environment.
Rather than focusing primarily on one-off project delivery, this role is centred on long-term customer outcomes, ensuring client platforms remain secure, well-governed, efficient and aligned with business needs. You will act as a trusted technical advisor, helping customers manage day-to-day issues, implement incremental improvements, and adopt best practice across collaboration, content management, governance and automation.
The ideal candidate will bring strong hands-on experience in Microsoft 365, including SharePoint Online, Teams, Power Platform and data migration tools such as AvePoint Fly and ShareGate. Experience in Microsoft 365 governance, information management, security and compliance is highly regarded.
If you enjoy supporting clients in an ongoing capacity, solving technical issues, improving platform health, and delivering practical outcomes through managed services, we’d love to hear from you.
What You'll Do:
You’ll be the kind of person who:
- Provide ongoing support and technical administration across client Microsoft 365 environments.
- Monitor, maintain, and enhance Microsoft 365 platforms to ensure stability, performance, security, and usability.
- Respond to service requests, incidents, and escalations in accordance with managed services processes and SLAs.
- Troubleshoot and resolve issues relating to SharePoint Online, Microsoft Teams, Power Platform, and related Microsoft 365 technologies.
- Configure, administer, and implement minor platform enhancements based on customer requirements.
- Deliver proactive recommendations to improve governance, security, adoption, information architecture, and operational efficiency.
- Support controlled changes, platform updates, and service improvements across customer environments.
- Assist with smaller-scale migration activities, remediation work, and post-migration support as required.
- Support and troubleshoot forms, workflows, automations, and integrations built within Microsoft 365 solutions.
- Contribute to documentation, knowledge bases, runbooks, and support procedures.
- Collaborate with customer stakeholders and internal teams to understand priorities, manage expectations, and deliver ongoing value.
- Identify opportunities for service uplift, automation, optimisation, and continuous improvement.
Requirements
What You Bring
We’re looking for someone who:
- Strong communication and interpersonal skills, with the ability to explain technical concepts clearly to non- technical stakeholders
- Ability to build trusted, long-term relationships with customers through responsive, high-quality support and advice
- Strong stakeholder engagement skills across a range of organisational levels, including operational teams, business users and executives
- Proven ability to manage competing priorities across multiple customers, requests and support activities
- A proactive and customer-focused mindset, with a strong commitment to service quality and continuous improvement
- Comfortable working collaboratively with internal delivery, support and account teams
- Strong problem-solving skills with the ability to investigate issues thoroughly and deliver practical, sustainable outcomes
Essential Technical Expertise:
- Proven commercial experience supporting and administering Microsoft 365 environments.
- Strong hands-on experience with: SharePoint Online; Microsoft Teams; Power Platform (Power Apps, Power Automate, Power Platform administration); Microsoft 365 collaboration and productivity tools.
- Experience troubleshooting and supporting Microsoft 365-based solutions, workflows, forms, automations, and integrations.
- Solid understanding of Microsoft 365 governance, administration, and platform best practices.
- Exposure to Microsoft security and identity services, including Microsoft Entra ID, access management, and Microsoft security capabilities.
- Experience managing incidents, requests, and technical issues in a customer-facing environment.
- Strong problem-solving and analytical skills with the ability to deliver practical and sustainable outcomes.
- Excellent written and verbal communication skills with the ability to explain technical concepts to non-technical stakeholders.
- Ability to manage competing priorities across multiple customers and workstreams.
Highly Desirable
- Previous experience working within a Managed Services Provider (MSP) or managed services environment.
- Experience supporting multiple clients and customer environments simultaneously.
- Exposure to Microsoft Viva Engage, collaboration solutions, and enterprise communication platforms.
- Familiarity with Microsoft Copilot and its integration within the Microsoft 365 ecosystem.
- Experience with ShareGate, AvePoint Fly, or similar migration tools.
- Previous consulting, professional services, or customer-facing technical advisory experience.
Benefits
Why You’ll Love Working Here
- HMO, Dental, and Life Insurance for you and one free dependent from day one (with option to enroll more)
- Paid Leaves: Birthday, Vacation, Medical, and Maternity (up to 6 Vacation Leaves convertible to cash on your anniversary)
- Employee Engagement Activities: Year-End Party, Family Day, Team Building, and more
Let’s Talk
If you’re thinking “this sounds like me”—it probably is. Click apply. We can’t wait to meet you.
