Key Facts

Remote From:

China

Category: Field Engineer (Solutions)

Full time

English

Hard Skills

gRPC Customer Relationship Management Service Level

Other Skills

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Problem Solving
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Communication
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Adaptability
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Teamwork
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Accountability

Roles & Responsibilities

Bachelor's degree or above in Chemistry, Food, Environmental Science, Pharmacy, Materials, Precision Instruments or related fields
Good customer communication skills and service awareness
Strong hands-on ability and problem analysis skills
Good stress resistance and sense of responsibility, able to adapt to frequent travel

Requirements:

Install, debug, train customers, perform daily maintenance and repair of Agilent analytical instruments (such as GC, LC) in designated areas
Collaborate closely with sales, pre-sales, and application support teams to promote customer project implementation and service quality improvement
Proactively identify customer needs, provide professional technical support and solutions based on equipment applications and real scenarios to enhance customer satisfaction and equipment value
Continuously monitor customer usage experience and operational status, promote service optimization and problem prevention, and establish long-term stable customer relationships

Agilent Technologies

Biotech: Biology + Technology

About Agilent Technologies

Agilent customers are finding new ways to treat cancer, ensure food, water, air, and medicine quality and safety, discover new drug treatments, research infectious diseases, and create alternative energy solutions for a greener planet. From start to finish, we have them covered with our vast product solutions and services portfolio. Around the world, Agilent’s people bring innovations, technologies, and services to the forefront of science. Our teams design and manufacture a wide array of advanced analytical, research, and diagnostic solutions and tools for use inside and outside laboratories. Additionally, the unique expertise of Agilent’s CrossLab and technical teams provides valuable insight and support to our customers, helping them fully optimize their laboratories and resources to better focus on what's important: bringing great science to life. In fiscal 2022, Agilent Technologies generated revenue of (US) $6.85 billion.

Company type: XLarge

Industry: Biotech: Biology + Technology

Founded: 2018

Company size: 10001

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Job description

Job Description

•负责指定区域内安捷伦分析仪器（如GC、LC）的安装调试、客户培训、日常维护及故障维修等服务交付工作；

•与销售、售前及应用支持团队紧密协作，共同推动客户项目落地与服务质量提升；

•主动挖掘客户需求，基于设备应用与实际场景，提供专业的技术支持与解决方案，提升客户满意度与设备使用价值；

•持续关注客户使用体验与运行状态，推动服务优化与问题预防，建立长期稳定的客户关系。

Qualifications

•本科及以上学历，化学、食品、环境、药学、材料、精密仪器等相关专业，具备分析仪器基础理论知识；

•具备良好的客户沟通能力和服务意识，能够与客户建立有效信任关系；

•动手能力强，具备一定的问题分析与解决能力；

•具备良好的抗压能力和责任感，能够适应一定频率的出差安排；

•有GC/LC或相关分析仪器使用或维护经验者优先。

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.