Seasonal Benefits Associate

Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisors and staff who are supportive and friendly. Employees have room to grow, and many of Health Advocate's supervisors are promoted from within the company.  Join our award winning team!

2025:

• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

2024:

• Excellence in Customer Service Awards: Organization of the Year (Small)

• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

• Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver)

As part of Teleperformance in the US, we were also named #95 in the 2024 ‘Fortune 100 Best Companies to Work For®’ in the USA by Great Places to Work (GPTW®)

Join Us as a Seasonal Benefits Advocate – August through December 2026

At Health Advocate, we’re on a mission to simplify healthcare and empower individuals to make confident, informed choices about their benefits. We don’t just provide answers—we create solutions. If you’re passionate about helping others, providing exceptional service, and making a real impact, this is your opportunity to be part of something bigger. 

As a Benefits Associate, you’ll be the trusted guide for our members, helping them navigate their benefit options, resolve concerns, and find the right healthcare solutions. You’ll work with a team driven by compassion, problem-solving, and a shared vision of making healthcare easier for everyone we serve. 

What You’ll Do: Your Roadmap to Impact 

This isn’t just a call center role—it’s a chance to be an advocate, a problem solver, and a trusted resource. Here’s how you’ll make a difference every day: 

• Guide Members with Clarity & Confidence: Answer incoming calls and emails, providing clear explanations about benefits, costs, and provider options. 

• Be a Trusted Advisor: Help members compare benefits during open enrollment, life changes, and coverage updates, ensuring they make the best decisions for their health and financial needs. 

• Solve Problems with Compassion: Assist members in resolving benefit-related issues, researching plan details, and ensuring they receive the care they need. 

• Coordinate & Follow Up: Place outbound calls for issues requiring further research, ensuring members receive timely updates and resolutions. 

• Master the Details: Stay informed on commercial plans, Medicare coordination of benefits, and group health plan structures to provide accurate, up-to-date guidance. 

Who You Are: The Advocate We’re Looking For 

We’re seeking a compassionate problem solver who thrives on helping others. If you have a passion for service, an eye for detail, and a strong desire to make healthcare easier, you’ll love being part of our team. 

• Customer-Focused Communicator: You have at least one year of customer service or benefits experience and excel at listening, empathizing, and explaining complex topics clearly. 

• Organized & Detail-Oriented: You can multi-task, manage inquiries efficiently, and keep track of critical details to ensure nothing falls through the cracks. 

• Tech-Savvy & Quick to Adapt: You’re comfortable using MS Word, Excel, and internal systems to research and document information. 

• Eager to Learn: You’re excited about gaining expertise in benefits administration, healthcare plans, and insurance coordination to grow in your career. 
• Comfortable handling a high volume of inbound calls while maintaining quality, accuracy, and exceptional customer service.
• Able to navigate multiple systems simultaneously while actively listening and responding to member needs.
• Experience in healthcare, insurance, benefits administration, Medicare, COBRA, or customer service environments is strongly preferred.

Who Thrives in This Role?

• Our most successful seasonal Benefits Advocates are compassionate problem-solvers who enjoy helping others, are comfortable handling a high volume of member calls, can explain complex healthcare and benefits concepts clearly, and thrive in a fast-paced, performance-driven remote environment.

Technical & Workspace Requirements

To ensure compliance with HIPAA requirements and provide an exceptional member experience, all seasonal Benefits Advocates must maintain a professional home office environment.

Applicants must have:

• A private, HIPAA-compliant workspace where confidential member information cannot be viewed or overheard by others.
• Sufficient desk space to accommodate a dual-monitor workstation, keyboard, mouse, headset, and other company-provided equipment.
• A workspace that is professional and suitable for webcam use during meetings, training, and coaching sessions.
• A reliable wired high-speed internet connection with a minimum download speed of 200 Mbps and upload speed of 100 Mbps.
• The ability to work in a distraction-free environment free from excessive background noise that could impact member experience, productivity, or privacy compliance.

You provide the internet service; Health Advocate provides the rest.

We will provide all necessary equipment, including:

• Computer
• Monitors
• Keyboard and mouse
• Headset
• Webcam
• Other required technology and accessories needed to perform the role successfully

Why Health Advocate? 

At Health Advocate, we don’t just support our members—we support you. Here’s what you’ll get: 

✅ Work from home opportunity

✅ Comprehensive Training & Equipment: We set you up for success with thorough onboarding, ongoing development, and all necessary work equipment. 
✅ Competitive Pay: We offer an hourly rate of $17.00 
✅ A Culture of Purpose & Impact: You’ll be part of a team that values empathy, innovation, and a shared mission to simplify healthcare for all. 

Your Next Move 

Are you ready to make a difference and become a trusted advocate for those navigating their healthcare benefits? Apply today and take the first step toward joining a team that believes in the power of compassion, knowledge, and service. 

Physical Requirements:
This position is primarily sedentary, requiring prolonged sitting while performing administrative tasks. The role involves extensive use of a computer for typing, mouse navigation, and reading information on a screen for extended periods. Frequent phone use is required for communication with team members, clients, or external parties. Essential physical functions include fingering, grasping, pulling hand-over-hand, and repetitive motions necessary for navigating software, entering data, and interacting with electronic documents.

Mental and Cognitive Requirements:
The role requires strong concentration, attention to detail, and the ability to complete tasks accurately. Critical thinking and problem-solving skills are essential to address issues that may arise in day-to-day duties. Effective verbal and written communication skills are needed for responding to inquiries and collaborating with others.

Work Environment:
This position is fully remote and requires a home office environment with appropriate lighting, a computer, and phone access. The workspace should be free from distractions to ensure effective focus and productivity during work hours.

Company Overview

Health Advocate is the nation’s leading provider of health advocacy, navigation, well-being and integrated benefits programs. For 20 years, Health Advocate has provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness or behavioral health need. Whether facing common issues or an unprecedented challenge like COVID-19, our team of highly trained, compassionate experts work together to go above and beyond expectations, making healthcare easier for our members and ensuring they get the care they need.

Learn more

Health Advocate https://www.healthadvocate.com/site/

Facebook https://www.facebook.com/healthadvocateinc/

Video https://vimeo.com/386733264/eb447da080

Awards:

2025:

• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

2024:

• Excellence in Customer Service Awards: Organization of the Year (Small)

• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

• Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver)

2023:

• National Customer Service Association All-Stars Award: Service Organization of the Year.

• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

2022:

• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

• Excellence in Customer Service Awards: Organization of the Year (Small)

• Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver)

2021:

• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Silver Winner

• Stevie® Awards for Sales & Customer Service: Most Valuable Response by a Customer Service Team (COVID-19). Bronze Winner

• Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver)

2020:

• National Customer Service Association All-Stars Award: Organizations of 100 or Greater, Runner-Up

• Communicator Award of Distinction: October 2019 Broker News

• MarCom Awards: Gold, COVID Staycation Ideas brochure

• MarCom Awards: Platinum, 2021 Well-being Calendar

• Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium category (Silver)

VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c)