ER Specialist at Mukuru

Join Mukuru and Help Shape the Employee Experience Across Africa

At Mukuru, we're building more than financial services we're creating opportunities, connecting communities, and making a meaningful impact across Africa and beyond.

We're looking for an experienced Employee Relations Specialist who is passionate about creating fair, compliant, and people-centric workplaces. In this role, you'll partner with leaders across multiple countries, navigate complex employee relations matters, influence policy development, and help foster a culture where people can perform at their best.

If you thrive in dynamic environments, enjoy solving complex workplace challenges, and have a strong understanding of labour legislation across multiple regions, we'd love to meet you.

What You'll Do

Drive Employee Relations Excellence

• Provide trusted advice and guidance to leaders and employees on employee relations matters.
• Manage complex ER cases, investigations, disciplinary processes, grievances, and workplace disputes.
• Facilitate disciplinary hearings and support fair and consistent decision-making.
• Represent Mukuru at the CCMA, bargaining councils, and other relevant forums when required.

Shape Policies and Best Practices

• Develop, review, and enhance employee relations policies and procedures.
• Ensure compliance with labour legislation across the countries in which Mukuru operates.
• Stay ahead of legislative changes and emerging ER trends, translating insights into practical business solutions.
• Support new country and corridor expansions by developing compliant ER frameworks.

Partner with Leaders Across the Business

• Work closely with business leaders, People Business Partners, and Human Capital teams to provide specialist ER support.
• Conduct workplace investigations and recommend effective resolutions.
• Deliver training and awareness sessions to managers and employees on ER-related topics.
• Provide strategic insights and recommendations to senior stakeholders on workforce risks and opportunities.

Deliver Meaningful Impact

• Analyse employee relations metrics and identify trends to improve employee experiences.
• Lead ER-related projects that support business objectives and growth.
• Contribute to creating a positive, compliant, and high-performing workplace culture across Mukuru's international footprint.

What You'll Bring

Qualifications

• Postgraduate Diploma or Honours Degree.
• LLB degree or related legal qualification is highly advantageous.

Experience

• Minimum 5 years' experience in Employee and Labour Relations.
• Proven CCMA, Labour Court, and collective bargaining experience.
• Experience managing disciplinary and grievance processes.
• Experience supporting multiple countries, ideally across Africa and international markets.
• Project management experience.
• Exposure to BBBEE implementation and compliance within Southern Africa is advantageous.

Technical Expertise

• Advanced understanding of South African labour legislation (LRA, BCEA, EEA).
• Strong knowledge of employment legislation across African markets and international jurisdictions.
• Exceptional investigation, negotiation, and conflict resolution skills.
• Strong stakeholder management and relationship-building capabilities.
• Ability to balance commercial realities with legal and ethical obligations.

The Qualities That Will Help You Succeed

You're:

• A trusted advisor with sound judgement.
• Calm and confident when managing complex situations.
• Solutions-focused and commercially aware.
• Highly professional and discreet when dealing with sensitive matters.
• A strong communicator who can influence at all levels.
• Passionate about creating positive employee experiences while protecting the business.

I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!

Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.

If you do not receive any response after two weeks, please consider your application unsuccessful.

NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS