XTN-C2D6967 | GLOBAL NOC TIER 1 ENGINEER

About Us:

Intelletrace is a leading telecommunications company offering comprehensive support in data, internet, VoIP, voice, security, and managed services for businesses across the United States and internationally. We serve as a single point of contact, connecting businesses with top-tier carriers to meet their specific needs. Learn more about us at www.intelletrace.com.

Candidate Location: Philippines, preferably in Metro Manila.

• Highly competitive salary and benefits package based on experience and qualifications.
• Permanent Work-From-Home arrangement.
• Internet and Mobile Allowance.
• Upon hiring
  • Internet Allowance: 2500
  • Mobile Allowance: 500
• Upon Regularization
  • 10 Days Vacation Leave
  • 10 Days Sick Leave
  • HMO
• 3 Years Of Work Anniversary as Regular Employee
  • Rice Subsidy
  • Birthday Leave
  • 14th Month Pay
• 5th Year Of Work Anniversary as Regular Employee
  • Retirement Plan
  • +1 total Free HMO Dependent
  • 15 Days Of Vacation Leave
• 7th Year Of Work Anniversary as Regular Employee
  • 20 Days Of Vacation Leave
  • +2 total Free HMO Dependent
•  

• Ticket Creation: Managing tickets for proactive network alerts, change requests, inquiries, and level 1 configuration changes.
• Troubleshooting: Investigating and resolving basic network issues reported by end-users or monitoring tools, adhering to established procedures.
• Circuit Troubleshooting: Reporting circuit-related problems to Internet Service Providers (ISPs) and collaborating for resolution.
• Tool Maintenance: Ensuring the upkeep and accuracy of Remote Monitoring and Management (RMM) and Network Management Systems (NMS) tools.
• Documentation: Creating and updating network documentation, including diagrams and standard operating procedures.
• Incident Communication: Providing updates to internal teams, clients, and vendors to resolve network-related incidents.
• Customer Ticket Updates: Regularly updating customers on the status and progress of their tickets.
• Project and Report Support: Assisting with projects and report generation as needed.
• Network Maintenance: Participating in network maintenance activities during or outside of business hours as required.

• Bachelor's Degree in Information Technology, Computer Science, or a related field.
• Minimum of 2 years of relevant experience in network engineering or a similar field.
• Thorough understanding of IT LAN and WAN networking concepts.
• Proficiency in configuring and troubleshooting Cisco and Fortinet Technologies.
• Hold industry certifications such as CCNA or Fortinet NSE; CCNP certification is advantageous.
• Excellent communication skills, both verbal and written, enabling effective collaboration with team members, stakeholders, and vendors.
• Commitment to ongoing learning, training, and development.

Requirements:

• Willingness to work remotely and on flexible shifts.
• Reliable home internet connection and a quiet work environment.