XTN-1171684 | GLOBAL NOC TIER 2 ENGINEER

About Us:

Intelletrace is a leading telecommunications company offering comprehensive support in data, internet, VoIP, voice, security, and managed services for businesses across the United States and internationally. We serve as a single point of contact, connecting businesses with top-tier carriers to meet their specific needs. Learn more about us at www.intelletrace.com.

Candidate Location: Philippines, preferably in Metro Manila.

• Highly competitive salary and benefits package based on experience and qualifications.
• Permanent Work-From-Home arrangement.
• Internet and Mobile Allowance.
• Upon hiring
  • Internet Allowance: 2500
  • Mobile Allowance: 500
• Upon Regularization
  • 10 Days Vacation Leave
  • 10 Days Sick Leave
  • HMO
• 3 Years Of Work Anniversary as Regular Employee
  • Rice Subsidy
  • Birthday Leave
  • 14th Month Pay
• 5th Year Of Work Anniversary as Regular Employee
  • Retirement Plan
  • +1 total Free HMO Dependent
  • 15 Days Of Vacation Leave
• 7th Year Of Work Anniversary as Regular Employee
  • 20 Days Of Vacation Leave
  • +2 total Free HMO Dependent

• Escalation Support: Receive and address Tier 1 escalations, providing prompt and effective resolutions to network-related problems.
• Network Changes: Perform level 1-2 network change requests, ensuring changes are implemented accurately and according to established protocols.
• Network Design: Contribute to network design activities, collaborating with engineers and architects to develop scalable and reliable network solutions.
• Circuit and Network Installations: Coordinate and oversee circuit installations, network deployments, and infrastructure upgrades, adhering to project timelines.
• Troubleshooting Expertise: Utilize advanced troubleshooting techniques and tools to diagnose and resolve complex network issues.
• Documentation and Reporting: Maintain accurate and up-to-date documentation of network changes, designs, and installation processes.
• Customer Ticket Updates: Provide regular updates to customers regarding the status and progress of their tickets.
• Project and Report Support: Assist with projects, generate reports, and contribute to project-related documentation.
• Network Maintenance: Attend network maintenance activities during or off business hours as required.

• Bachelor's Degree in Information Technology, Computer Science, or a related field.
• Minimum of 4 years of relevant experience in network engineering or a similar field.
• Thorough understanding of IT LAN and WAN networking concepts.
• Proficiency in configuring and troubleshooting Cisco and Fortinet Technologies.
• Hold industry certifications such as Cisco CCNP or Fortinet Certified Professional. 
• Excellent communication skills, both verbal and written, enabling effective collaboration with team members, stakeholders, and vendors.
• Commitment to ongoing learning, training, and development.

Requirements:

• Availability for night shifts.
• Reliable home internet connection and a quiet work environment.

• Cisco CCIE or Fortinet Certified Solutions Specialist is a plus.