Payment Operations Team Leader at Mukuru

Why this role matters

At Mukuru, every transaction tells a story someone supporting their family, building a future, or staying connected across borders.

As a Team Leader in Payment Operations, you play a key role in making sure those moments happen smoothly, securely, and on time. You’ll lead a team that keeps our payments moving and our customers trusting us every step of the way.

What you’ll be doing

This role is all about leading people, driving performance, and keeping operations running seamlessly.

Leading your team

• Guide, coach, and support your team to deliver at their best
• Monitor performance, provide feedback, and help team members grow
• Manage rosters and workloads to keep operations running smoothly
• Handle challenges quickly and create a positive team environment (inferred section content: People Management)

Owning payments operations

• Oversee daily pay-in and pay-out transactions across systems and partners
• Ensure payments are accurate, on time, and compliant
• Identify and resolve issues, errors, and discrepancies
• Continuously improve processes to increase efficiency and reduce risk

Improving processes

• Create and update SOPs to keep teams aligned and efficient
• Work with stakeholders to improve workflows and systems
• Train your team on new processes and product updates

Working across the business

• Collaborate with teams across Customer Support, Finance, Product, and more
• Engage with external partners to resolve queries and improve processes
• Support projects and initiatives that impact payment operations

Keeping things on track

• Monitor performance, trends, and risks
• Ensure compliance with financial regulations and internal policies
• Support reporting, audits, and operational tracking

What you bring

• Experience in customer support or payments operations (3–5 years)
• Leadership experience (2–3 years)
• Strong understanding of money transfer processes and systems
• Confidence managing people, performance, and priorities
• A proactive mindset with strong problem-solving skills

The kind of person who thrives here

• You take ownership and enjoy leading from the front
• You stay calm under pressure and solve problems quickly
• You communicate clearly and build strong relationships
• You’re always looking for ways to improve how things work

I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!

Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.

If you do not receive any response after two weeks, please consider your application unsuccessful.

NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS