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Commercial Product Lead at Mukuru

Mukuru

Role overview

Qualifications

  • 2–3 years of work experience in business development (preferred)
  • Exposure to financial services
  • Grade 12 (essential)
  • Relevant tertiary qualification (essential)

Responsibilities

  • Lead Wallet VAS market growth: drive customer acquisition, retention, and increased usage; act as Wallet VAS ambassador; enable and train sales and marketing teams; ensure benefits and features are clearly communicated; strengthen and optimise distribution channels.
  • Execute strategic projects: coordinate cross-functional initiatives; track progress; ensure on-time delivery; identify and escalate risks and dependencies.
  • Develop new business opportunities: identify products/services and partnerships; prepare compelling business cases; build relationships and negotiate agreements; support or lead implementation.
  • Manage commercial partnerships and market intelligence: support budgeting and pricing reviews; manage partner relationships and ongoing engagements; monitor market trends and competitor offerings; translate insights into actionable recommendations.

About the company

Mukuru logo

Mukuru

Digital Payments & Money Transfer

Mukuru is one of the largest money transfer providers in Africa and a leading Next Gen Financial Services Platform that offers affordable and reliable financial services to the emerging consumer. The foundation of our business was built by providing the continent’s migrant diaspora with safe, convenient international money transfers. From this base we have grown a wide range of products and services that take their cue from our customers’ needs and aspirations for greater financial security and a better life. To this end, we continue to build a highly robust and resilient physical and digital financial payments infrastructure across Africa that unlocks new value-added services for our loyal customers. This includes cash transfers, Mukuru Funeral Cover, and the Mukuru Card. As a fintech provider, Mukuru has underpinned its successful customer engagement strategy with the ability to ‘speak the language’ of its users and gain a grassroots understanding of the unique pain points that customers face in each market. Our engagement platforms include WhatsApp, free USSD, the Mukuru App, and the website. Customers are always able to speak to Mukuru about any challenges or difficulties with the platform, whether it’s a Mukuru agent in a physical booth, at a branch, over the telephone, or via a virtual live chat function in a language of the customer’s choosing, and often in their mother tongue. Take a walk through our Contact Centre at any time, and you’ll hear conversations in 15 languages – our very own united nations of Africa and Asia.

Company details

Company typeSME
IndustryDigital Payments & Money Transfer
Company size501 - 1000

Links

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Job description

We’re looking for a Cape Town–based Commercial Product Lead to join our team!

Role Purpose

Are you passionate about growth, innovation, and building products that truly impact people’s lives? As the Commercial Product Lead, you will play a key role in sustainably growing Mukuru’s Wallet & Value-Added Services (VAS) business. This is a Commercial growth role focused on driving profitable customer and product growth, working cross-functionally to enable execution. This is a commercial product role, not a technical product position."

You’ll work cross-functionally, think commercially, and be hands-on in executing strategy, turning insights into action and opportunities into results.

What You’ll Be Doing

Drive Market Growth & Penetration

  • Lead customer acquisition, retention, and increased usage of Wallet & VAS products in assigned markets
  • Act as the Wallet & VAS ambassador—building strong visibility and share of mind
  • Enable and train sales and marketing teams on effective value-based selling
  • Ensure customer benefits and product features are clearly and consistently communicated
  • Strengthen and optimise distribution channels

Execute Strategic Projects

  • Coordinate and manage cross-functional projects aligned to business strategy
  • Track daily progress, manage priorities, and resolve delays proactively
  • Ensure projects are delivered on time, within scope, and with measurable outcomes
  • Identify and escalate risks, resourcing needs, or dependencies where required

Develop New Business Opportunities

  • Identify new products, services, and partnership opportunities
  • Assess opportunities for commercial, strategic, and legal viability
  • Prepare and present compelling business cases for approval
  • Build relationships with potential partners and negotiate mutually beneficial agreements
  • Support or lead implementation of approved opportunities

Commercial & Partner Management

  • Support budgeting and market performance reporting
  • Conduct pricing reviews and contribute to pricing strategy
  • Manage partner relationships, negotiations, and ongoing commercial engagements

Market & Industry Intelligence

  • Monitor market trends, customer needs, and regulatory changes
  • Analyse competitor offerings, pricing, and business models
  • Translate insights into actionable recommendations

Personal & Professional Development

  • Participate in weekly KPI and monthly performance reviews
  • Attend product training and development programmes
  • Take ownership of continuous learning and growth

What You’ll Bring

Knowledge

  • Payments, remittances, and digital financial services
  • Sales and marketing processes (B2C & C2C)
  • Commercial agreements and contracts
  • Operating licences and regulatory environments

Skills

  • Strong communication and interpersonal skills
  • Sales and negotiation ability
  • Analytical and problem-solving mindset
  • Excellent organisation, time management, and attention to detail
  • Self-driven, resilient, and results-oriented

Experience & Education

  • 2–3 years of work experience (business development experience advantageous)
  • Exposure to financial services is desirable
  • Grade 12 (essential)
  • Relevant tertiary qualification (essential)

I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!

Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.

If you do not receive any response after two weeks, please consider your application unsuccessful.

NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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