Key Facts

Remote From:

California (USA)

Category: Collector

Full time

Senior (5-10 years)

English

Roles & Responsibilities

High school diploma or GED
Experience in guest relations, sales, customer service, account management or banking
Minimum 5 years’ experience with financial institution

Requirements:

Performing debt collection activities on delinquent loans
Contacting members and minimizing loan and share losses
Preparing documentation for repossessions and liquidating collateral
Engaging with members to initiate and sustain positive relationships

Job description

This is a remote position.

Firefighters First Federal Credit Union has proudly been serving the firefighter community since 1935. We have built trusting relationships within the fire family as the nation’s largest exclusive firefighter credit union. Our commitment to providing our members with exceptional financial products and services, along with our legendary service, has allowed us to grow our membership nationally. Join a team that values its employees, invests in professional growth, and makes an impact in the firefighter community.

Currently, we have an immediate opening for a Collector to join our team! The Collector is responsible for performing debt collection activities on delinquent loans, including consumer, business, real estate loans, credit cards, and negative account balances. The Collector will contact members and act to minimize FFCU’s loan and share losses.

Primary Responsibilities:

Locating and managing member assets, making necessary adjustments to member accounts.
Performing collection activities such as communicating with members through various channels regarding past due loans and negative share accounts.
Preparing documentation for repossessions and liquidate collateral to recover outstanding debts, mitigate financial risk and safeguard the interests of FFCU.
Preparing documentation that is clear and defined which can be referenced for assigning debt to collection agencies, filing legal actions, or garnishing wages.
Protecting FFCU assets, securing repayment as appropriate, and monitoring accounts up to dismissal, discharged or repayment period by recognizing the credit risk, clarifying/prioritizing the problem and implementing an action plan.
Engaging with members proactively to initiate and sustain positive relationships, while fostering clear and effective communication.

Basic Qualifications:

Education: High school diploma or GED.
Experience in one or more of the following: guest relations, sales, customer service, account management or banking.
Minimum 5 years’ experience with financial institution.

Firefighters First Federal Credit Union is an Equal Employment Opportunity employer. We do not discriminate based upon race, color, religion, age, gender, marital status, physical or mental disability, medical condition, pregnancy, sexual orientation, gender identity or expression, national origin, veteran status, genetic information, or any other status protected under federal, state, or local law. Firefighters First Federal Credit Union is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at careers@firefirstcu.org.