Key Facts

Remote From:

Full time

English

Hard Skills

Amazon Marketplace Inventory Management Search Engine Optimization A/B Testing Channel Management Customer Experience Improvement Shopify Banner Ads Content Creation

Other Skills

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Problem Solving
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Detail Oriented
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Open Mindset
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Accountability

Roles & Responsibilities

Hands-on experience with Amazon Seller Central
Strong problem-solving skills
Excellent written English
High attention to detail

Requirements:

Monitor account health and ASINs, proactively resolving issues
Create and maintain SEO-optimized product listings
Manage inbound FBA shipments and track shipments end-to-end
Respond to customer inquiries and manage returns

OnHires

Human Resources, Staffing & Recruiting

About OnHires

Global high-tech Recruitment & Staffing for fast-growing companies We are a global recruitment agency that helps businesses scale by hiring talented tech specialists in 3 weeks. Our Mission To connect great companies with even greater talent. Our Vision To be the leading partner that clients and candidates always choose to connect with. Our Approach We are goals driven team, where culture is more important than formal processes. We have built a work environment that nurtures growth and true teamwork. There is nothing as satisfying as learning and celebrating successes together! Once you get to know us, you’ll know where this drive and energy come from.

Company type: Scaleup

Industry: Human Resources, Staffing & Recruiting

Founded: 2018

Company size: 11 - 50

Website LinkedIn See all jobs →

Job description

We are seeking an E-commerce Operations Specialist for our client — a fast-growing e-commerce brand with multi-million revenue, operating across Amazon, Walmart, Shopify, and TikTok Shop. The company has strong products, excellent customer reviews, and ambitious plans to expand into new markets. This role is critical to ensuring operational stability and removing day-to-day execution from senior leadership.

📌 Key Responsibilities

Amazon Account Health & Operations

Daily monitoring of account health and ASINs, proactively resolving issues before escalation.
Case management: open, track, escalate, and close cases with Seller Support.
Manage listing health: suppressed, stranded, flagged listings resolved within 24 hours.
Monitor Buy Box anomalies, enforce Brand Registry, and manage seller feedback.

Listing Optimization & Content

Create and maintain SEO-optimized product listings (titles, bullets, descriptions).
Coordinate with creative teams, ensuring all assets meet Amazon requirements.
Manage A/B testing via Amazon MYE: launch, monitor, analyze, and report results.
Maintain Amazon Brand Store and ensure content consistency across platforms.

Inventory & FBA Operations

Create and manage inbound FBA shipments across US, CA, and UK.
Track shipments end-to-end, reconcile discrepancies, and escalate issues promptly.
Monitor inventory levels daily, flagging risks before stockouts occur.
Maintain weekly Inventory & Shipping Tracker with accurate updates.

Multi-Channel Platform Management

Oversee Amazon CA/UK, Walmart, TikTok Shop, and Shopify operations.
Synchronize listings, monitor account health, and ensure compliance.
Deliver weekly cross-channel status updates to leadership.

Customer Experience

Respond to customer inquiries within 24 hours across all platforms.
Address negative reviews within 48 hours, surfacing recurring issues.
Manage returns, refunds, and automation sequences (e.g., ManyChat).

Weekly Operations Report

Deliver a comprehensive Monday report by 9AM EST covering account health, inventory, open cases, A/B tests, customer experience, and creative pipeline status.

⚡ Requirements

Hands-on experience with Amazon Seller Central (FBA, listing suspensions, case management, crisis resolution).
Strong problem-solving skills and ability to manage operational crises.
Excellent written English for reports, case notes, and customer communication.
High attention to detail, proactive mindset, and accountability.
Ability to work with overlap until 12:00 EST, Monday–Friday.

✅ Nice-to-Have

Experience with Shopify (themes, apps, storefront updates).
Familiarity with Klaviyo, Meta Ads, or AI content creation tools.
These are advantageous but not core to the role.

💡 Benefits

2-week paid trial period.
Performance bonus opportunities tied to successful product launches.
Long-term role — building a 10-year company, not a short-term project.
Flexible time off: 7 days for part-time and 14 days for full-time, usable for vacation, sick leave, or national holidays (no mandatory US holiday schedule).
Structured incentive plans including monthly and quarterly bonuses based on performance and brand priorities.