Logo for K Health

Clinical Operations Specialist (LPN), MN, WI, IA

Role overview

Qualifications

  • Licensed Practical Nurse (LPN) with an active MN license and compact license
  • At least 5 years of experience in healthcare operations
  • Experience in telemedicine
  • Experience with Epic EMR is a plus

Responsibilities

  • Optimize and develop clinical workflows to support both clinician and patient experience
  • Receive, monitor, and analyze incoming lab results daily
  • Collaborate with key external vendors and suppliers
  • Monitor clinic phone - handling patient, clinician, lab, and pharmacy calls

About the company

K Health logo

K Health

Digital Health & Health Tech

K Health, headquarter in New York, is the AI-driven Primary Care company on a mission to give everyone access to high-quality healthcare. Our 24/7 virtual primary care solution is available to millions of people in the U.S. through leading health systems and insurers, as well as through a direct-to-consumer mobile app. The K Health platform includes a clinical grade medical chat and AI predictive models based on large datasets to help physicians optimize diagnosis and treatment, and focus on patient care.

Company details

Company typeScaleup
IndustryDigital Health & Health Tech
Company size201 - 500

Your match analysis

See how your profile stacks up against this role.

We compared the job requirements to your profile to show where you're strong and where you fall short.

Job description

K Health has recently transitioned to a comprehensive care delivery model that will revolutionize patient care and we invite you to join in this expansion as a Clinical Operations Specialist "LPN".

You will play a pivotal role supporting virtual clinics by providing a best in class patient experience. 

This role will partner closely with our Medical Operations teams to support day to day operations across multiple clinics with clinical and non clinical support staff. You will report directly to our Clinical Operations Manager.

What you'll be doing:

  • Optimize and develop clinical workflows to support both clinician and patient experience
  • You will develop mastery using EHR systems and our internal tools to help create best in class clinical workflow and processes
  • Receive, monitor, and analyze incoming lab results daily, following appropriate escalation procedures when necessary
  • Collaborate with key external vendors and suppliers to enable the delivery of lab and imaging services
  • Monitor clinic phone - handling patient, clinician, lab, and pharmacy calls
  • Work in collaboration with pharmacy, insurance, and enterprise partners on resolution of escalated patient or partner issues.
  • Required-on call shifts monitoring Critical Lab Phone Line - (24/7)
  • Prepare prior authorizations requests
  • Efficiently process and send EMR Requests
  • Additional clinical and administrative duties as required

What we're looking for:

  • Licensed Practical Nurse (LPN) with an active MN license and compact license
  • Ability to work the required shift of Tuesday-Saturday, 9:00a-5:00p CT
  • You have at least 5 years of experience in healthcare operations
  • Must be comfortable with and willing to work a flexible schedule
  • You have experience in telemedicine
  • Experience with Epic EMR is a plus
  • You are extremely well organized, detail oriented, and adaptable
  • You naturally prioritize your work and feel comfortable maintaining varying deadlines
  • Comfortable working independently as well in a team environment
  • You are comfortable working within a highly ambiguous, fast paced environment, and can set priorities with minimal input from management

Benefits & Perks:

  • Monthly social committees for company events
  • 18 vacation days, 5 sick days, and 2 personal days
  • 9 company holidays
  • Paid parental leave
  • 401k benefit
  • Competitive health, dental, and vision insurance options
Compensation:
$60,000β€”$70,000 USD

Who We Are: 

Behind every leading health system is K Health’s AI-powered virtual care engine. 

Esteemed health systems like Mayo Clinic, Cedars-Sinai, Mass General Brigham, Hackensack Meridian Health, and Hartford Healthcare partner with K Health to build and run modern primary virtual care clinics on their behalf. 

Our deeply integrated model modernizes the primary care loop by using AI to put humans first. For our patients, we offer clinical AI (i.e., PatientGPT) and unparalleled access to close care gaps around the clock. For our Providers, we deliver provider-serving agentic solutions (i.e., Perfect Note) to eliminate administrative overload and burnout. And for the health systems, we deploy our top-grade Virtualists in AI-powered virtual clinics 24/7 to capture the patients' care journeys at step one, retain the journey through the system for longitudinal care, and strengthen profitability.  

We’re founded in 2016, headquartered in New York City, and backed by nearly $400 million from leading investors including Valor Equity Partners, Claure Group, Mangrove Capital Partners, 14W, Notable Capital, Lerer Hippeau, Primary Venture Partners, Comcast Ventures, PICO Venture Partners, Max Ventures, and other strategic healthcare partners.

We offer competitive compensation packages based on industry benchmarks for function, level, and geographic location. Offer amounts are determined by multiple factors such as a candidate's experience and expertise.  

We are proud to be an Equal Opportunity Employer and consider applicants for employment regardless of race, ethnicity, religion, color, national origin, ancestry, disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, sexual orientation, pregnancy, childbirth and breastfeeding, age, citizenship, military or veteran status, or any other class protected by applicable federal, state, and local laws. We’re deeply committed to building teams as diverse as the patients we serve and strive to cultivate an environment where everyone can bring their most authentic self to work. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our users.

We are committed to maintaining the integrity of our hiring process and ensuring a safe environment for all candidates. All communication for job offers from K Health will come from email addresses ending in @khealth.com. K Health will never ask you to provide financial information about yourself during the recruitment process. We will never use personal email accounts or other domains for official correspondence. Our official job postings are only listed on our official website and reputable job boards. Be cautious of job offers from sources other than these platforms.

Apply once. Then go straight to the hiring manager.

After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.

MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
Unlocked after you apply
Β·

Operations Specialist Related jobs

Other jobs at K Health

Premium

Reach out to the hiring manager directly.

Gain access to the contact details of the hiring managers who actually decide, and reach out to network with them directly. That, plus more when you upgrade:

  • Full match report with fit score and gaps
  • Career diagnostics on how recruiters read you
  • Curated company matches and warm intros
  • 48h early access to new roles

Cancel anytime.