Role overview

Qualifications

2-4 years of experience as a software engineer
Exposure to APIs, integrations, and developer-facing platforms
Experience with PHP/Laravel is a plus
Familiarity with e-commerce ecosystems and webhooks

Responsibilities

Guide external developers through Loop's APIs and help them plan their integrations
Set up and maintain sandbox environments for integration partners
Support developers through testing and validation of their integrations
Create and maintain client-facing technical documentation

Key facts

Remote from: United States
Full time
Mid-level (2-5 years)
Customer Success Engineer
English

Hard skills

Client Services PHP Development MySQL Amazon DynamoDB Kubernetes Amazon Web Services Serverless Computing E-Commerce Webhooks Event-Driven Programming 3rd Party Systems Integration AI Testing

Other skills

Troubleshooting (Problem Solving)
Communication
Problem Solving
Teamwork

About the company

Loop

Information Technology & Services

In a perfect world, Loop wouldn't exist. If we had our way, we'd live in a world where we're mindful about how we consume, we love every product we own, and we share values with the brands who create them. In reality, commerce isn't perfect and often breaks. Loop creates second chances. We're starting by revolutionizing the post-purchase experience. We've taken one of the most fragile commerce interactions - returns - and turned it into something consumers actually love, and that deepens our connection to brands and products. We take connection seriously on the inside, too. We're building a work experience that allows you to Be A Human First and prioritizes empathy and wellbeing. We view Loop as a special place in your career to shape the future of an industry and become a better person while doing it. You can grow faster here in a shorter amount of time - we'll give you space and trust you to fill it. Come help us build the future of ecommerce: www.loopreturns.com/careers

Company details

Company typeScaleup

IndustryInformation Technology & Services

Company size51 - 200

Links

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Job description

About the Role:

Loop is building a Developer Relations function to support developers integrating with Loop's public APIs. As our Developer Success Engineer, you'll be the hands-on expert guide for external developers, including agencies, system integrators, and in-house engineering teams, as they build integrations into Loop. You'll help them get oriented, set up, and successfully launch, and you'll bring their feedback back into the product.

AI at Loop Engineering
Engineering at Loop is AI-first; not aspirationally, but operationally. Every engineer is provisioned with Claude Code and Cursor, and we expect AI agents to be your default starting point before you open a file. The role has shifted: you are not primarily a writer of code. You are the judgment layer. You are the person who determines what should be built, validates that what was built is correct, and owns the outcome in production. AI handles a growing share of implementation. You own everything that surrounds it.

Our Blended Work Environment:
We work from our HQ in Columbus, OH, and are distributed throughout the United States, select Canadian provinces, United Kingdom, and Australia. For this position, we're looking for a teammate located in the United States.

Our Tech Stack:
PHP/Laravel, Vue.js, MySQL, DynamoDB, Kubernetes, AWS, Serverless. Our hiring process is tech-stack agnostic.

What You'll Do:

Guide external developers through Loop's APIs and help them plan their integrations before they start building.

Set up and maintain sandbox environments that give integration partners a reliable space to build and test against Loop's platform.

Support developers through testing and validation, helping them verify their integrations work as expected before going live with a client.

Troubleshoot integration issues as they arise, working closely with internal Engineering and Product teams to get external developers unblocked quickly.

Create and maintain client-facing technical documentation, including API guides, integration walkthroughs, and troubleshooting resources, that helps developers self-serve and succeed.

Partner with the Onboarding team to train and launch new Loop Anywhere clients, serving as the technical resource from kickoff through go-live.

Collect and communicate feedback from external developers to Product and Engineering, helping Loop's platform evolve based on real-world integration experience.

Your Experience:

You have 2-4 years of experience as a software engineer, with exposure to APIs, integrations, and developer-facing platforms.

You're comfortable working with modern web stacks; experience with PHP/Laravel is a plus, though we hire for aptitude over specific stack.

You can write clear, useful technical documentation, including API references, step-by-step guides, and tutorials, and care about making complex things approachable.

You're familiar with e-commerce ecosystems and have hands-on experience with webhooks, event-driven patterns, or third-party integrations.

You're energized by working directly with developers, translating technical complexity into actionable guidance.

You're curious about AI tooling and how it can improve the developer experience.

You operate with intensity and hold a high bar; for your own work and for the people around you. You give direct feedback, ask for help early, and respond to setbacks with ownership rather than withdrawal.

You can share examples of learning from mistakes, asking for help, and growing through feedback.

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