Customer Success Engineer

Job Description

Department: Business Development            

Job Status: Full-Time

FLSA Status: Salary-Exempt                                               

Reports To: Manager of Customer Success

Location: Remote, Office: EVO & Client   

Positions Supervised: N/A

Schedule: Monday - Friday, 8 a.m.- 5 p.m.             

Travel Required: 25% - 75%          

AIP: Level 6

POSITION SUMMARY: As Customer Success Engineer, you will use your technical knowledge and experience along with your interpersonal skills to lead in-house engineering and communication efforts with our partners.  As part of this role, you will be the account “quarterback” helping drive key projects, proactive partner engagements, and overall ensuring that the partnership between EVO and your client is successful.

ESSENTIAL FUNCTIONS

• Lead communication efforts with your Evolution client/partner by proactively staying ahead of the partner’s and the market’s needs.
• Understand all contract items and apply proper reasoning and foresight to keep partnership strong.
• Manage commercial discussions in a way that aligns with EVO being the most collaborative and proactive electric frac, power gen, and field gas conditioning service provider .
• Collaborate daily with the Operations teams to drive continuous improvement, key operational initiatives, and ultimately, exceeding client operational expectations.
• Be the E&P partner’s advocate internally at EVO while proactively ensuring that EVO has strong relationships across the partner’s organization – especially key decision makers.
• Perform other duties as assigned to assist with successful operations and business continuity.