Operations Associate

Job Overview

We’re looking for a highly organized and proactive Operations Associate to support the planning, coordination, and execution of multiple projects across the business. In this role, you’ll manage project trackers, monitor timelines, create SOPs, and ensure teams stay aligned and on schedule.

You’ll work closely with cross-functional teams to drive projects forward, provide status updates, and help improve operational processes. This role is ideal for someone with strong project management skills, excellent attention to detail, and experience using tools like ClickUp, Google Sheets, and AI tools such as ChatGPT in a fast-paced, remote environment aligned with UK working hours.

Core Tasks:

• Assist in leading and managing projects from inception to completion
• Coordinate communication and output between multiple teams
• Maintain project tracker with up-to-date information and status updates
• Provide regular reporting on and constantly assess project statuses and progress
• Facilitate collaboration across project teams as needed
• Act as point of contact for all project updates and initiatives
• Drive project timelines, manage risks, and ensure team adherence to quality standards
• Adjust workflows and processes in response to changing requirements and feedback
• Create and edit relevant SOPs
• Perform other ad-hoc IT, training, research, and administrative tasks as required

Must-Have:

• 3+ years experience in a operations or project Management role
• Experience working in a fast-paced setting managing teams and multiple projects
• Keen attention to detail with a high level of conscientiousness and execution
• Experience using Clickup for project management (or similar tool)
• Strong written and verbal English communication skills
• Intermediate Excel / Google Sheets
• Hands on experience using AI tools like ChatGPT and a willingness to share knowledge
• Familiarity with Slack and Gmail/Suite for internal team communication
• Ability to work full-time in UK-aligned timezone

Nice to Have:

• Experience working in Ops / PM for an ecommerce company