Exceptional verbal and written English communication skills
Resilient and results-driven
High attention to detail
Self-starter mindset
Requirements:
Take ownership of the debtor book and chase outstanding payments
Build strong relationships with delegates, suppliers, and internal teams
Perform daily, weekly, and monthly reconciliations across multiple accounts
Review and verify external mentor invoices for accuracy
Job description
This is a remote position.
A fast-growing training group is looking for a proactive, highly resilient Credit Controller / Finance Administrator to join their high-performing team. Operating fully remotely from South Africa on a full-time basis, this role balances high accountability with a deeply supportive, progressive culture.
The core working hours align with UK business hours. While core UK working hours are 9:00 AM – 5:00 PM, an 8:00 AM UK start time is highly preferred for a candidate who wants to hit the ground running. In South African local time, this translates to an attractive 9:00 AM – 5:00 PM / 10:00 AM – 6:00 PM shift pattern (depending on UK daylight savings).
This is not a passive data-entry position. We need a confident, relationship-driven individual who loves the function of credit control and takes pride in maintaining a clean ledger. Operating within our fast-growing Education department, you will be the driving force behind chasing outstanding payments, setting up structured payment plans, and building excellent relationships with our international delegates.
While you will start by taking full operational ownership of 2 companies within the department, this role offers an exceptional progression path. As you master the initial function, you will receive full training and exposure across our wider portfolio of 30+ companies, with the company fully funding and supporting you to achieve your Xero Certification.
Key Responsibilities
Proactive Credit Control & Collections: Take absolute ownership of the debtor book. Confidently chase outstanding payments via phone and email, negotiate structured payment plans with delegates, and focus heavily on achieving cash collection targets.
Relationship Management & Communication: Serve as a clear, concise, and professional point of contact. Build strong relationships with delegates, suppliers, and internal teams, resolving account and refund queries with zero fuss.
Multi-Platform Reconciliations: Perform daily, weekly, and monthly reconciliations with meticulous attention to detail across multiple accounts and payment gateways (including Xero, Bank, Stripe, Amex, Soldo, and cash).
Invoice Verification: Review, check, and verify external mentor invoices—including mentorship fees, commissions, and expenses—ensuring complete accuracy before processing.
Meticulous Administration: Maintain clear audit trails, accurate records, and consistent internal procedures to support the wider UK finance team.
Requirements
The Communication Edge: Exceptional verbal and written English communication skills. You must possess an outstanding telephone manner and the confidence to navigate difficult financial conversations with diplomacy and firmness.
Resilient & Results-Driven: You don't give up after one email or unanswered call. You have the grit and follow-through required to manage collections effectively under pressure without feeling overwhelmed.
High Attention to Detail: A natural ability to spot discrepancies, missing payments, or duplicate transactions. You take pride in producing accurate work with minimal corrections required.
Self-Starter Mindset: Excellent common sense and initiative. You are someone who investigates an issue and proposes a solution before asking for help, taking ownership of tasks from start to finish.
Tech-Confident: Quick to adapt to new systems and processes. While experience with Xero, Stripe, or payment platforms is highly desirable, a genuine comfort with learning software is essential.
Industry Experience (Advantageous): Previous experience working within the Training or Education sector is a distinct advantage, as is a background handling B2C or delegate-led credit control.
Benefits
Full Training & Development: Benefit from an incredibly supportive team culture that champions personal growth and takes accountability seriously.
Professional Qualifications: Fully funded support and training to obtain your Xero Certification.
Unrivalled Career Progression: Rare, fast-tracked exposure to a massive corporate portfolio (30+ companies), unlocking long-term experience in VAT returns, payroll, and management accounts.
Work-Life Balance: The stability of a full-time, permanent 8-hour-a-day role, working fully remotely from home in South Africa with an attractive local daytime schedule.
