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Facilities Account Manager

Level Workforce

Role overview

Qualifications

  • 3–5+ years of account management, client success, or project coordination experience in commercial construction, facilities maintenance, or property management services
  • Proven success managing multi-site or national facility portfolios
  • Strong grasp of commercial construction processes
  • Exceptional communication and relationship-building skills — comfortable presenting to property managers and C-suite executives

Responsibilities

  • Act as the primary point of contact and trusted advisor for an assigned book of commercial property managers, facility directors, and corporate real estate teams
  • Dispatch and schedule preventative maintenance, repairs, inspections, and capital projects across the Southeast
  • Create and track work orders in FSM platform (House Call) from intake through completion and final invoicing
  • Ensure 100% compliance with client-specific requirements

Key facts

Hard skills

Account Management Facilities Engineering Project Coordination Customer Success Management House Call

Other skills

  • Communication
  • Relationship Building
  • Microsoft Office
  • Microsoft Excel

About the company

Level Workforce logo

Level Workforce

Business Consulting & Services

At Level Workforce, our mission is to help businesses build, optimize, and lead their operations through expert consulting services. We are committed to providing strategic guidance, streamlining processes, and improving operational efficiency to help our clients thrive in a rapidly changing business landscape.

Company details

IndustryBusiness Consulting & Services
Company size1 - 10

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Job description

Facilities Account Manager Job Description

About Level Workforce, LLC

Level Workforce is an innovative consulting and workforce solutions agency dedicated to empowering businesses and business owners in the construction, real estate and finance industries. With over 25 years of combined industry experience, we are passionate about helping clients achieve their goals through strategic guidance, streamlined processes, and operational excellence.
Our team of seasoned professionals offers a range of consulting services, from business advisory to executive hands-on consulting, and staffing solutions to help develop tailored solutions that address our client's unique challenges and goals. We take a client-first approach and prioritize communication, collaboration, and transparency to ensure that our clients feel supported throughout their engagement with us.

THE LEVEL WORKFORCE MISSION
To help businesses build, optimize, and lead their operations. We are committed to providing strategic guidance, streamlining processes, and improving operational efficiency to help our clients thrive in a rapidly changing business landscape. We are committed to helping our industry modernize by implementing automations, sharing our expertise, and facilitating cultural and organizational changes.

Facilities Account Manager
Type: 1099 contract, part-time hourly, remote
Pay: $20-$30 Hours: 15-30hrs./week
Location: Remote but Atlanta area preferred
Employment Type: Part-Time, 1099 Contractor
Job Summary: We are seeking a proactive and organized, relationship-driven Account Manager to own and grow a portfolio of national and regional commercial facility clients. This is a fully remote role where you will function as the single point of accountability for your clients, ensuring every project is scoped accurately, executed flawlessly, and billed profitably.

Key Responsibilities:
  • Act as the primary point of contact and trusted advisor for an assigned book of commercial property managers, facility directors, and corporate real estate teams
  • Dispatch and schedule preventative maintenance, repairs, inspections, and capital projects (roofing, HVAC, painting, drywall, ceiling, flooring, ADA upgrades, etc.) across the Southeast
  • Act as the daily point of contact for property managers and on-site facility teams via phone, email, and client portal
  • Create and track work orders in FSM platform (House Call) from intake through completion and final invoicing
  • Coordinate with subcontractors, in-house crews, and vendors to secure pricing, availability, and crew assignments
  • Prepare accurate job folders: scope of work, photos, permits, COIs, and close-out packages
  • Process progress and final invoices (AIA G702/703 when required) and follow up on payment approvals
  • Pull reports for client presentations/overview
  • Ensure 100% compliance with client-specific requirements (vendor portals, prevailing wage, ESG reporting, safety documentation)
  • Flag upsell opportunities (expiring warranties, aging systems) and escalate to the Account Manager

Qualifications
  • 3–5+ years of account management, client success, or project coordination experience in commercial construction, facilities maintenance, or property management services
  • Proven success managing multi-site or national facility portfolios
  • Strong grasp of commercial construction processes
  • Exceptional communication and relationship-building skills — comfortable presenting to property managers and C-suite executives
  • Proficiency with MS Office Suite. 
  • Preference: experience with House Call
  • Analytical mindset with intermediate to advanced Excel skills
  • Stable high-speed internet and professional home office required

Benefits of Working with Level Workforce
At Level Workforce, we go beyond just providing a job—we offer a platform for growth, independence, and long-term success. As a 1099 contractor with us, you’ll have access to unique opportunities that empower you to build your own consulting practice while benefiting from the support and resources of an established network.

What We Offer:
Entrepreneurial Opportunity – We don’t just assign work; we provide a pathway for you to build your own consulting practice, develop your client base, and grow your reputation in the industry.
Flexible Schedule – Take control of your time. Set your own hours and work in a way that best fits your lifestyle and business goals.
Scalable Income Potential – Your earnings aren’t capped. The more you invest in growing your practice, the more you can earn.
Established Brand & Resources – Operate within a trusted brand while maintaining your independence. Leverage our reputation, infrastructure, and tools to accelerate your success.
Business Development Support – We provide guidance on marketing, sales strategies, and client acquisition to help you build and sustain your business.
Professional Growth & Networking – Join a network of experienced professionals, gain mentorship, and access industry insights that can help sharpen your skills and expand your opportunities.
Impact-Driven Work – Work with businesses that need real solutions, positioning yourself as a key partner in their success.
At Level Workforce, we believe in ownership over employment—giving you the tools, flexibility, and support to create something bigger than just a paycheck. If you’re ready to take charge of your career, we’re ready to help you make it happen.
 

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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