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Client Success Manager

Talent hackers

Role overview

Qualifications

  • 1-3 years of experience as a CSM
  • Strong English communication skills (both written and verbal)
  • Proven track record of managing multiple clients and projects simultaneously
  • Strong organizational and time management skills

Responsibilities

  • Serve as the primary point of contact for assigned clients, managing day-to-day communication and relationship building
  • Coordinate with internal teams to ensure timely delivery of projects and deliverables
  • Maintain accurate and detailed documentation of client communications and account activities in ClickUp
  • Identify opportunities for account growth and additional services

Key facts

Hard skills

Customer Relationship Management Project Management ClickUp (Software) E-Commerce Shopify Digital Marketing

Other skills

  • Communication
  • Organizational Skills
  • Time Management
  • Problem Solving
  • Adaptability
  • Self-Motivation

About the company

Talent hackers logo

Talent hackers

Staffing & Recruiting

Scale your operations effectively with our repository of trained and loyal international remote talent. Talent hackers is trusted by top executives & business owners as a reliable & cost-effective global remote hiring partner. Companies at every stage are facing the same problems: - High payroll costs - Wasted time & energy through the hiring process - Inconsistency in quality labor - Limited talent pool It's hard enough to justify labor costs, it's even harder to find quality talent. Most of the time you end up rolling your sleeves, wasting your valuable time, and attempting the following: - Source talent from freelancing sites - Attempt to hire in international jurisdictions - Or worse, do it yourself. Save yourself the headache. Let our team at Talent hackers save you from: - Wasting your time, instead of focusing on strategy & growth - Inconsistent results from freelance platforms - Misclassification risk through non-compliance with international employment laws. How we operate: - We source, vet, and onboard trained full-time "hackers" to scale your operations - We have the experience, we handle the ENTIRE interview process. You meet your new full-time "hacker" on day 1. Focus on the more important stuff. - Expect your "hacker" to start within 2-3 weeks after we begin our search. - We handle payroll, benefits, local compliance, HR services, & provide ongoing support - We have an unlimited ideal match guarantee. So, if your "hacker" leaves or you need a change, we will replace them at anytime, forever. At Talent Hackers, we offer affordability, reliability, & solutions. We believe every company should be able to higher quality talent without the burden of rising salaries & benefits. Discover why top corporations & industry leaders are sourcing from Nigeria over the Philippines. Learn more on our website.

Company details

IndustryStaffing & Recruiting
Company size2 - 10

Links

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Job description

Overview:

We're seeking a dynamic Client Success Manager to join our fast-paced digital marketing agency immediately. This is a full-time, long-term position. The ideal candidate will be responsible for managing client relationships, ensuring project success, and driving client satisfaction through effective communication and project management.

 

Qualifications:

  • 1-3 years of experience as an CSM
  • Strong English communication skills (both written and verbal) are essential
  • Proven track record of managing multiple clients and projects simultaneously
  • Strong organizational and time management skills
  • Experience with project management tools like ClickUp (prefered)
  • Ability to learn quickly and adapt to new situations
  • Self-motivated with a proactive approach to problem-solving
  • Ability to work full-time EST

Deliverables:

  • Serve as the primary point of contact for assigned clients, managing day-to-day communication and relationship building
  • Coordinate with internal teams to ensure timely delivery of projects and deliverables
  • Maintain accurate and detailed documentation of client communications and account activities in ClickUp
  • Identify opportunities for account growth and additional services
  • Prepare and submit comprehensive weekly status reports for all assigned clients to the CEO
  • Proactively address client concerns and maintain high satisfaction levels

Preferred Qualifications:

  • Experience with Shopify platform and e-commerce clients
  • Previous experience in a fast-paced agency environment
  • Understanding of digital marketing services is a plus

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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