Senior Solutions Specialist, Drug and Occupational Health

Job Title: Senior Solutions Specialist, Drug and Occupational Health  

Department: Operations

Reports to: Vice President of Drug and Occupational Health  

Employment Type: Full-time, Salary, Exempt, Remote

Salary: $65,000 – 75,000 per year

Location: This is a remote position; however, due to compliance reasons we can only consider candidates residing in one of these eligible states: AL, AZ, CO, GA, IL, MA, MD, ME, MI, MN, NC, NH, NJ, NV, OH, OK, OR, PA, SC, SD, TN, TX, UT, VA, WI, WV

About AccuSourceHR: 

AccuSourceHR™ workforce solutions is a full-service employment screening organization with headquarters in Phoenix, Arizona. Since its inception in 1999, AccuSourceHR™ has been committed to continuously promoting a balance between affording innovative technology resources and providing high-quality, consistent, US-based client care. This objective is reinforced with the belief every client is unique and deserves a customized program of quality background and drug screening solutions to meet their specific organizational goals. As a PBSA-accredited provider,

AccuSourceHR™ strives to ensure every client is confident in their program and views our team as an extension of their organization’s human resources, security, and risk mitigation teams. AccuSourceHR™ is equally dedicated to fostering a positive employee experience ensuring our team members feel valued, supported, and empowered in their roles. Our company culture is built on collaboration, continuous learning, and commitment to excellence, which we believe directly enhances the quality of service we provide to our clients.

Core Value Summary: 

As an AccuSourceHR staff member it is important that you embrace our company core values.

• Customer Obsessed: We believe that if we provide a great product and create a great customer experience at a fair price, that every customer can be a customer for life. A core part of our DNA is to be obsessed with providing an outstanding customer experience every day.
• Collaboration: We openly share ideas, skills, and experiences to solve problems, improve performance, and help team members. AccuSourceHR staff works together to make our business great; We create amazing customer experiences every time.
• Innovation: We successfully implement new ideas that create value for our customers and stakeholders. Innovation starts with a new idea. It could be a plan for an improved product or service; It could be an updated method for streamlining our operations.
• Passionate: We have intense enthusiasm and excitement for what we do for our customers, partners, and team members. Our passion for our work is often the difference between doing the work and doing the work exceptionally well.
• Transparency: We share thoughts and opinions honestly and respectfully. Transparency promotes open communication and leads to forming healthy relationships by emphasizing being direct with people in our workplace.
• Accountability: We show up and set out to accomplish the things we said we would do. We take personal responsibility for our work. We have trust in our teammates and know we can count on each other to get things done. Team members take responsibility for both their performance and business outcomes.

Job Summary: 

The Senior Consultant, Drug & Occupational Health serves as a Subject Matter Expert (SME) for all drug and occupational health screening services. This role provides consultative support to clients, prospects, and internal teams by offering deep industry expertise, regulatory guidance, and solution recommendations.

This position plays a key role in supporting client growth and retention through participation in prospect calls, program design discussions, and vendor collaboration. The ideal candidate brings a strong background in drug screening and occupational health services within the background screening industry and acts as a trusted advisor to both clients and internal stakeholders.

Key Responsibilities include but are not limited to:

• Serve as a Subject Matter Expert (SME) on drug and occupational health services, including best practices, regulatory requirements, and industry trends. 
• Support client-facing activities, including:
  Participating in prospect and client calls
  Providing guidance on program design and product selection
  Explaining capabilities, compliance considerations, and service options
• Partner with internal teams (Customer Success, Sales, Operations) to:
  Provide expertise on complex client needs
  Recommend solutions tailored to client requirements
  Assist in resolving escalations or unique scenarios
• Offer consultative guidance to improve client program effectiveness, compliance, and overall experience 
• Maintain strong knowledge of:
  Federal and state drug screening regulations
  Department of Transportation (DOT) requirements
  Occupational health screening standards
• Collaborate with vendors, laboratories, collection sites, and third-party administrators to:
  Clarify capabilities and service offerings
  Address service-related questions or challenges
  Support program alignment with client needs
• Contribute to internal knowledge sharing by:
  Acting as a resource for team questions
  Providing input on process improvements and service enhancements
  Assisting with documentation or guidance materials as needed
• Stay current on emerging trends, regulatory updates, and industry changes to ensure accurate and proactive guidance 
• Attend relevant conferences, webinars, or industry events to maintain subject matter expertise

Education/Experience: 

• High School Diploma or equivalent required 
• Bachelor’s degree or equivalent experience in Occupational Health, Medical, or related field preferred 
• Minimum 5+ years of experience in drug and occupational health services within the background screening industry required 
• Proven experience supporting client programs, preferably in a consultative or client-facing capacity

Qualifications/Skills: The requirements listed below are representative of the knowledge, skills and/or abilities for this position.

• Advanced knowledge of:
  • Drug screening programs and methodologies
  • Occupational health services
  • Medical terminology
• Strong understanding of:
  • Federal, state, and local compliance requirements
  • DOT regulations
• Ability to translate complex requirements into clear, client-friendly recommendations
• Strong communication and presentation skills, particularly in client-facing settings
• Excellent problem-solving and analytical abilities
• Experience working with vendors such as:
  • Laboratories
  • Collection sites
  • Third-party administrations
  • Medical Review Offices
• Ability to balance multiple priorities and respond to dynamic client needs
• Proficient with Microsoft Office Suite

Benefits:

• Medical (with company contribution)
• Dental (with company contribution)
• Vision
• Employer paid Life Insurance and Long-Term Disability
• Short-Term Disability
• 401(k) (with company match)
• Paid holidays
• Paid time off (PTO)
• Sick Time
• Pet insurance

Physical Requirements:

• Must have a dedicated and ergonomic workspace at home conducive to focused work.
• Access to a stable and reliable high-speed internet connection.
• Adequate lighting and minimal background noise to support professional video calls and meetings.
• Ability to lift and carry up to 5 pounds occasionally, for tasks such as setting up a workstation or equipment.
• The ability to work comfortably and effectively in a home environment that meets ergonomic standards, including proper seating and desk setup.

Equal Employment Opportunity:

AccuSourceHR, Inc, provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, pregnancy, gender identity, sexual orientation, status as a Vietnam-era, special disabled veteran or other veteran, or any other status or characteristic protected by applicable federal, state and/or local laws.

AccuSourceHR, Inc. reserves the right to modify, interpret, or apply the job description as needed. This job description is for informational purposes only and should not be construed as an offer or guarantee of employment.

Any offer of employment is conditional upon the successful completion of a background investigation and drug screening.

By submitting your application for and/or accepting this position, you acknowledge and agree that, if selected, you will be required to electronically sign certain employment-related documents upon commencing your position. This may include, but is not limited to, the offer letter, employment agreement, and other necessary forms.

This job description is not designed to cover or contain all job duties required of the employee. There may be additional activities, duties and/or responsibilities that are required for this position that are not listed in this job description.