Job Purpose: This position is responsible for providing documentation support for iLIFE operations as well as supporting projects based on business needs. Documentation support includes but is not limited to creating, maintaining, and executing changes to internal/external documents as needed, updating internal policy and procedures under the direction of the Quality Manager and Supervisor, monitoring and maintaining up-to-date documentation for internal documents. Project support will be based on business needs that includes but is not limited to data collection, data analysis, reporting data, and creating project materials as needed, and processing or completing tasks for various iLIFE projects on an ad hoc basis.

Essential Job Functions:

(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.)

• Assists in creating and maintaining agency policy documents, work instructions, sample forms, and educational materials
• Assists in creating and maintaining management of documentation review process
• Support development of frameworks for template formatting, version control, and standardized terminology
• Assists with RFP and business development initiatives by providing ad hoc research and document development services
• Collaborate with internal teams and SME’s to conduct interviews and research to gain an in-depth understanding of interdependent work tasks
• Practices and promotes a safe and positive workplace
• Follows agency and internal departmental policies and procedures
• Ensure output is high quality, reliable, and valid at all times
• Other duties, special projects as assigned