Technical Writer

This is a remote position.

• Provide support, as outlined below, on dual projects.
  
• Write and/or edit business and technical documents, including business proposals, reports, user manuals, briefings and presentations, functional descriptions, system specifications, guidelines, special reports, and other project deliverables to meet contract requirements.
  
• Develop outlines and drafts for review and approval by Subject Matter Experts (SMEs) and project management ensuring that final documents meet applicable contract requirements and regulations.
  
• Research and gather technical and background information for inclusion in project documentation and deliverables.
  
• Consult relevant information sources, including library resources, technical and financial documents, and client/project personnel, to obtain background information, and verify pertinent guidelines and regulations governing project deliverables.
  
• Keep a consistent style and writing standard, ensuring technical accuracy, and strict adherence to documentation standards under tight deadlines.
  
• Strive to develop new and refine existing technical writing processes to increase the efficiency of the process and enhance the quality of the end product.
  
• Complete online research about prospects and additional duties as assigned.
  
• Pay strict attention to detail; must have the ability to review and edit content for clarity, grammar, and proper use of technical or customer terminology.
  
• Understand requirements and coordinate with SME’s and managers to d raft technical content and refine technical responses.
  
• Conduct detailed review of all surveillance issues, adhoc requests, artifacts, and deliverables for submission to client.
  
• Conduct research and ensures that all instructions are carefully met in all documents, is of high quality, and is compliant with criteria and guidelines.
  
• Recognize and communicate gaps in content.
  
• Create and refine project documentation including project reports and deliverables.
  
• Develop SOPs, templates, and workflows to implement operational standardization across the program.
  
• Manage SharePoint site and document repository to organize, update and share content, documents, with the program team and stakeholders.
  
• Adhere to and actively manage timelines associated with project requests
  
• Excellent communication skills and proven experience in a client-facing role
  
• Solid organizational skills including high-level attention to detail and multitasking skills
  
• Other duties as assigned
  

Requirements

• Bachelor’s degree or higher in English, History, Journalism or other discipline that requires understanding of the writing/rewriting/editing process
  
• 5 years’ experience in development of structured written materials and visual aids
  
• 2+ years of directly related IT-based experience
  
• 3+ years of experience in managing content in SharePoint
  
• Business process mapping: 3 years (Preferred)
  
• Develop high-level reports and presentations for leadership: 3 years (Preferred)
  
• Excellent customer service, problem solving, and oral and written communications skills.
  
• Strong documentation skills
  
• Position is currently 100% remote due to COVID-19; Under normal circumstances, individual must be able to work onsite in Metropolitan DC area
  

Benefits

In addition to the base salary, we offer a comprehensive total compensation package that includes health, dental, and vision insurance, a 401(k) plan with company match, paid time off, and opportunities for bonuses based on individual and company performance. We believe in rewarding our employees holistically, beyond just their paycheck, to ensure long-term satisfaction and well-being.