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Certified Salesforce developer_NEHA_TROOTECH

CodersBrain

Key Facts

Remote From: 
India
Full time
English

Other Skills

  • โ€ข
    Communication
  • โ€ข
    Fine Motor Skills

Roles & Responsibilities

  • Well-versed in Service Cloud concepts
  • Moderate understanding of software engineering concepts
  • Good in soft skills
  • Knows the basics of the Salesforce core platform

Requirements:

  • Case management
  • Understand SLAs and milestones
  • Manage omnichannel cases
  • Set escalation rules and manage case aging

Job description

JD below:
Well-versed in Service Cloud concepts
Case management
SLAs and milestones
Omnichannel
Case aging and setting of business operation days (calendar days / business days / custom)
Case escalation rules
Knows the basics of the Salesforce core platform
Has moderate understanding of software engineering concepts (knows basically the difference of "modularized" vs "spaghetti" kind of coding)
Has moderate understanding of the pros and cons of coding and configuration
Good in their soft skills. Doesn't necessarily have to be the best English speaker, but someone who can explain.
Ready to apply?
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