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Head of Payments Consulting & Solutions at Genesis

Role overview

Qualifications

  • 5+ years of experience in payment solutions, PSP operations, or fintech.
  • 2+ years of experience in a managerial role.
  • Understanding of payment infrastructure, risk management, and compliance regulations (PSD2, AML, PCI DSS).
  • Strong expertise in financial modeling, business case development, and performance analytics.

Responsibilities

  • Optimize and streamline payment operations across businesses.
  • Enhance efficiency and scalability of payment infrastructure.
  • Proactively mitigate financial risks.
  • Conduct market analysis of payment providers and negotiate with payment providers and international banks.

Key facts

  • Remote from: Austria
  • Full time
  • Senior (5-10 years)
  • Ukrainian

Other skills

  • Problem Solving
  • Analytical Thinking
  • Strategic Thinking
  • Negotiation

About the company

EverHelp logo

EverHelp

Customer Experience & Contact Centers

Your dedicated process outsourcing partner with data-driven approach 🌟EverHelp is an industry-leading provider of business operations outsourcing and customer support solutions. Our dedicated team members are committed to empowering businesses to grow their revenue, attract more clients, and grow their market influence 💜🧡Our mission is to transform outsourced business support and debunk the myth that outsourcing means substandard service. We serve as our customers' most reliable business partner, sharing their objectives, encouraging them to grow and develop their product. Our vision is to create meaningful connections between companies and their audiences through each step of their interaction 🤝Our process outsourcing team is here to deeply analyze your business needs and support your operations 24/7, allowing you to focus on scaling up your efforts. We work closely with AI-powered technologies to optimize routine processes and enhance overall efficiency, helping you stay ahead of the curve and reach new market highs.Since the beginning of our journey in 2021, EverHelp has proudly launched over 100 successful projects, turning challenges and obstacles into goals and achievements. Our team of experts brings knowledge across industries, from dynamic startups to complex Finance and SaaS companies.Our services include:◾️ Customer Support Operations◾️ Back Office Support◾️ Startup Support◾️ Technical Support◾️ Sales SupportOur mission is to provide our customers with tailored support solutions that match their objectives and needs, and go above and beyond their expectations.

Company details

Company typeScaleup
IndustryCustomer Experience & Contact Centers
Company size501 - 1000

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Job description

Everyone knows Genesis as one of the leading Ukrainian IT product companies, so let’s get straight to the point.
We’re looking for a Head of Payments Consulting & Solutions — a strategic leader who will drive payment consulting across the entire Genesis ecosystem and build a cutting-edge payment infrastructure from the ground up.

What makes this role exciting:

  • Strategic impact across multiple businesses. You won’t just optimize payments for one product — you’ll influence dozens of autonomous businesses within Genesis.
  • A chance to scale your expertise. If you’ve mastered operations and are ready to amplify your impact, this is your opportunity to scale your knowledge across an entire group of companies.
  • Build something new. You’ll develop a standalone payments-focused business within Genesis, shaping solutions that power growth at scale.

The range of tasks:

  • Internal Payments Consulting – optimize and streamline payment operations across businesses;
  • Payment Infrastructure Performance – enhance efficiency and scalability;
  • Risk Guidance & Management – proactively mitigate financial risks
  • Business Development: market analysis of payment providers, searching for opportunities to expand and diversify the portfolio of payment methods and negotiate with payment providers & international banks;
  • Regulatory Monitoring – stay ahead of industry changes;
  • Strategic Partnerships – negotiate and build strong relationships;
  • Knowledge Sharing – contribute to a collaborative, expert-driven environment;
  • Ad-Hoc Requests – tackle unique challenges from the Group.

What we expect from you:

  • 5+ years of experience in payment solutions, PSP operations, or fintech.
  • 2+ years of experience in a managerial role
  • Understanding of payment infrastructure, risk management, and compliance regulations (PSD2, AML, PCI DSS).
  • Experience working in companies with a subscription-based business model.
  • Proven experience in structuring complex business challenges, conducting market and competitor analysis, and driving data-driven decision-making.
  • Strong expertise in financial modeling, business case development, and performance analytics.
  • Ability to build and optimize business processes, improving operational efficiency and scalability.
  • Experience in leading cross-functional projects, collaborating with stakeholders at various levels.
  • Excellent problem-solving, analytical, and strategic thinking skills.
  • High-level communication and negotiation skills, ability to influence and drive business decisions.

Nice to have:

  • Experience in management consulting (Big-3, Big-4, or other top-tier firms).
  • Background in high-growth tech companies or venture-backed startups.

What we offer

  • A unique product ecosystem. Join Genesis, where dozens of fully autonomous tech companies thrive within a single environment, giving instant access to expertise, knowledge sharing, and cross-team opportunities — all just one Slack message away.
  • Career growth at scale. Influence multiple businesses at once, working with different industries and teams to accelerate your professional development.
  • A chance to build something market-defining. This is not just another Head of Payments position — it’s an opportunity to create a standalone payments-focused business within Genesis.
  • High autonomy and strategic impact. Shape the future of payments for a large ecosystem, drive innovations, and make decisions that truly move the needle.

Core benefits:

  • Comfortable offices in Kyiv, Lviv and Warsaw.
  • Flexible work schedule, remote-friendly culture, and relocation support if needed.
  • Health insurance in Ukraine after the probation period, corporate doctor services online.
  • 20 working days of paid vacation annually, unlimited sick leave.
  • Compensation for professional development: best-in-market courses, business and management schools, large corporate library, and internal meetups.

This is a high-impact leadership role for someone who sees the bigger picture behind numbers, thrives in a dynamic environment, and wants to make the payments market smarter and more scalable.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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