Role overview

Qualifications

Current or former employee of Fastfit or The Perfect Workout
Excellent communication and interpersonal skills
Strong multitasking, time management and organizational skills
Coachable - willing to try new things and is capable of pivoting to new procedures

Responsibilities

Support and manage prospect onboarding
Schedule Introductory Sessions for open inquiries
Develop and implement communication processes for social media inquiries
Assist active members with customer service needs

Key facts

Remote from: Anywhere
Full time
Benefits Coordinator
English

Hard skills

Social Media Management Employee Onboarding

Other skills

Multitasking
Customer Service
Communication
Scheduling
Analytical Skills
Problem Solving
Time Management
Organizational Skills
Teamwork
Willingness To Learn
Adaptability
Social Skills

About the company

The Perfect Workout

Health, Wellness & Fitness

The Perfect Workout provides 1-on-1 personal training at private fitness studios nationwide. At The Perfect Workout we know you want to avoid age-related pain, injury or health issues, lose weight, and keep up with loved ones. But in order to do that, you need to get stronger, gain energy, and have a workout you can stick with! The problem is you don't know how to workout safely or effectively, you’re not motivated to do it on your own, and just too busy to fit workouts in. And that makes you feel afraid of what the future looks like. We believe that improving your health does not have to be complicated or time-consuming. You don’t have to commit 4-5 days a week at a big box gym, or do workouts that risk your safety. All you need is 20 minutes, twice a week with the right method and the accountability of a coach to get results. We understand it's intimidating to try something new and it can feel like a struggle to find a program that works for you. Over the last 20+ years we’ve helped more than 30,000 people get stronger and improve their health and quality of life with our science-backed, slow-motion strength training program. Here’s how we do it: 1. Schedule and show up for two 20-minute sessions per week. 2. When you arrive for your workout, your trainer will guide and hold you accountable with your customized, safe, and effective slow-motion strength training program. 3. Watch your strength improve and your feeling of accomplishment grow every single week! START GETTING STRONGER AND HEALTHIER TODAY by getting started with a 1-on-1, personalized Introductory Session now: https://www.theperfectworkout.com/studio-training/?utm_source=LinkedIn In the meantime, check out our blog to learn more about our science-backed method: https://www.theperfectworkout.com/resources/blog/?utm_source=LinkedIn It’s time to stop feeling weak, out of shape, and worried about your health. Get the energy and strength you need to be healthy, active, and live your best life.

Company details

Company typeSME

IndustryHealth, Wellness & Fitness

Company size201 - 500

Links

Website LinkedIn See all jobs

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Job description

We are excited to announce that our ASC Team is ready to grow!

We are seeking the right candidate to join our team as an ASC Coordinator in a 90-day temporary position, with the potential for permanent employment based on ongoing business needs. This is a part-time, remote opportunity to support customer inquiries by phone, email, social media, and online reviews.

The ideal candidate is a strong multitasker with a proven ability to convert inquiries into appointments and provide exceptional customer service across multiple communication channels, including social media comments and reviews.

Acquisitions Support Center Coordinator:

The Acquisitions Support Center Coordinator supports and manages prospect onboarding; from the first point of contact from an inquiry, to their Introductory Session with FastFit or The Perfect Workout.

The Acquisitions Support Center Coordinator manages prospect interest communication across multiple channels, with the intent for the inquiry to schedule and show up for an Introductory Session.

The Acquisitions Support Center Coordinator oversees social media responses for FastFit and The Perfect Workout, and also develops and implements communication for all inquiries.

The Acquisitions Support Center Coordinator is also responsible for managing active member communications with efficient response times to address any customer service needs, issues, questions or concerns.

Finally, the Acquisitions Support Center Coordinator follows procedures and facilitates any communication needed between active members, the studios, and Regional Managers.

Key Functions

Prospect onboarding
Schedule Introductory Sessions for open inquiries
Develop and implement communication processes for social media inquiries 4. Assist active members with customer service needs
Facilitate communication between members, inquiries, and company staff

Description of Duties

Prospect Onboarding

○ This process includes receiving prospect outreach by call, text or email, and responding in a timely manner in order to schedule the inquiry for an

introductory session with FastFit or The Perfect Workout.

○ This also includes all prospect communication for social media platforms such as Facebook, Instagram, YouTube, Google and Yelp.

○ Finally, this process follows procedures and facilitates any communication needed between inquiries, the studios, and Regional Managers.

Member Services

○ This process includes managing active member communications with efficient response times to address any customer service needs, issues, questions or concerns.

○ Finally, this process follows procedures and facilitates any communication needed between active members, inactive members, the studios, and Regional Managers.

○ In alignment with our new acquisitions forward directive, the Acquisitions Support Center Coordinator will also be sending the link to our member app to members we come in contact with, in order to direct members to the most efficient way of scheduling/rescheduling their workouts.

Qualifications

Current or former employee of Fastfit or The Perfect Workout
Ability to work remotely from home
Excellent communication and interpersonal skills
A self-starter with a pattern of success at what he/she undertakes
Analytical and problem solving skills
Strong multitasking, time management and organizational skills
Strong team player mindset
Confidence and ease in communicating across multiple channels (phone calls, texts, email, and social media)
Coachable - willing to try new things and is capable of to pivoting to new procedures
Education driven with the ability to implement key takeaways into introductory calls
Ability to answer every call and question with the intention of having a positive outcome

Pay and Benefits

$21/hour
Supplemental medical benefits (for qualified employees)
Fully Remote
Free Personal Training Sessions