Key Facts

Remote From:

Georgia (USA) , Europe , Asia , East Asia

Category: Community Engagement Manager

Full time

Mid-level (2-5 years)

English

Hard Skills

Engagement Marketing Social Media Analytics Campaign Management Event Marketing Customer Retention Hipchat Social Listening Sentiment Analysis

Other Skills

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Communication
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Collaboration
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Adaptability
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Problem Solving

Roles & Responsibilities

3+ years of experience in community management, engagement marketing, social media, retention, or similar roles
Proven track record running community initiatives, campaigns, or engagement activities
Hands-on experience with online communities, especially managing Telegram or similar platforms
Strong analytical skills, interpreting community feedback, engagement metrics, and sentiment to drive initiatives

Requirements:

Design and execute strategies that grow player communities and increase participation, loyalty, and retention
Plan and deliver campaigns, competitions, events, and activations that drive meaningful player interaction
Monitor community sentiment across various platforms and analyze feedback to improve engagement
Support and guide Community Moderators to ensure consistent communication standards and best practices

Job description

Join our team as a Community & Engagement Manager in the thriving iGaming industry! 🚀

🧩Who we are

Ludicrum is redefining iGaming, blending creativity with technology to deliver world-class gaming experiences. From marketing and product development to customer support and financial reporting, our teams are changing the game. Our vision is to create ultra-intuitive and engaging platforms to fuel growth through strategic partnerships and market expansion.

Our success is driven by core values deeply embedded in our culture. We believe in transparency, always being clear, open, and honest. We are goal-focused, relentlessly pursuing our targets. Adaptability is key: we embrace change and use it to excel. Kaizen guides us, as we continuously improve, test, and refine.

With a dynamic and collaborative culture and fast career growth, our 250+ global team thrives!

🥜 In a nutshell

As our Community & Engagement Manager, you’ll be the driving force behind how players connect, interact, and engage with our brand. Your mission is to elevate the player experience, strengthen community sentiment, and turn engagement into long‑term retention and advocacy.

🎯 The responsibilities & the impact YOU will have:

Community strategy & activations

Design & execute strategies that grow player communities and increase participation, loyalty, and retention.
Plan and deliver campaigns, competitions, events, and activations that drive meaningful player interaction.
Collaborate with CRM, Retention, Comms, and Content teams to align community initiatives with broader campaign goals.

Sentiment, insights & reporting

Monitor community sentiment across Telegram, review sites, and other player touchpoints.
Analyze feedback and trends to provide actionable recommendations that improve engagement and player experience.
Produce regular reports on community health, engagement performance, and player sentiment.

Innovation & community leadership

Test and develop new content formats, engagement mechanics, and interactive experiences to enhance player engagement.
Support and guide Community Moderators to ensure consistent communication standards and best practices.
Act as the primary point of contact for community initiatives, working cross‑functionally to embed player insights into business decisions.

⚡ All you need is…

3+ years of experience in community management, engagement marketing, social media, retention, or similar roles.
Proven track record running community initiatives, campaigns, or engagement activities.
Hands‑on experience with online communities, especially managing Telegram or similar platforms.
Excellent written and verbal communication skills, with the ability to adapt messaging to different audiences and proficiency in English.
Strong analytical skills, interpreting community feedback, engagement metrics, and sentiment to drive initiatives.
Experience working cross‑functionally with Marketing, Content, CRM, Product, or Customer Support teams.

Nice to have

Experience in iGaming, entertainment, or tech.
Experience managing communities on Discord, Reddit, or similar platforms.
Familiarity with community analytics, social listening, or sentiment‑tracking tools.
Experience developing loyalty, retention, or engagement‑focused campaigns.
Additional language skills (Malay or Chinese).

🌟 Why You’ll love working here:

Flexible and Remote Working: Work from anywhere, supporting your work-life balance.
Equipment provided: We’ll set you up with a laptop, headphones, and mouse so you’re ready to work comfortably.
Career Growth: We’re committed to your development, offering training and advancement opportunities.
Performance Recognition: Earn raises and career progression opportunities based on a quarterly performance review and a constructive feedback cycle.
Health and Fitness Benefits: Receive fitness reimbursements from day one, and after one year of employment, gain access to a health budget to support your well-being.
Self Development Budget: Invest in your growth through online courses and professional learning opportunities.
Extra Paid Annual Leave: Enjoy 22 days of vacation, with an additional day added for each year of employment, up to a maximum of 26 days.
Special Birthday Perk: Take your birthday off after a year of employment to celebrate!