Role overview

Qualifications

Fluency in German (C1 level or above)
Advance in English
Excellent communication and interpersonal skills
Strong problem-solving abilities and attention to detail

Responsibilities

Utilize knowledge of automotive and digital products to troubleshoot and resolve issues
Maintain clear and accurate documentation of customer interactions in the CRM system
Collaborate with colleagues to enhance the overall customer experience
Stay updated on client's latest offers, policies, and services

Key facts

Remote from: Portugal
Full time
Help Desk / Technical Support
German, English

Hard skills

Microsoft Dynamics CRM Automotive Engineering Digital Product Management

Other skills

Customer Service
Problem Solving
Communication
Social Skills
Detail Oriented

About the company

Kulture Talent- Global Recruiting | Global Consulting | Global Outsourcing

Human Resources Services

We are a leader in Global Recruitment, StartUp & ScaleUp Consulting and Outsourced Solutions. We assist companies in finding the right talent, developing a talent pipeline, achieving strategic growth objectives, and outsourcing all non-core services so that clients can focus on their core functions and leave the rest to us. We believe in taking charge of the functions and services we provide our clients to ensure that they can focus on growing their businesses by having a strategic partner which is deeply integrated into their business. We understand our client's strategic objectives and develop the best solutions comprising of integrated human capital, consulting and outsourcing services, perfectly aligned to positively impact the client's culture, talent and bottom line.

Company details

Company typeScaleup

IndustryHuman Resources Services

Company size11 - 50

Links

Website LinkedIn See all jobs

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Job description

Are you passionate about Customer Service and Digital Industry? Do you have exceptional communication skills in German? This is your chance to kickstart or elevate your career by working as a Customer Specialist for one of the most renowned global companies in Braga, totally Remote!

What Youll Do:

Utilize your knowledge of automotive and digital products to truobleshoot and resolve issues effectively.
Maintain clear and accurate documentation of customer interactions, resolutions, and follow-ups in the CRM system.
Collaborate with colleagues to enhance the overall customer experience.
Staying update on client's latest offers, policies, and services to provide customers with accurate and timely information.
Exibit warmth and enthusiasm in every customer interaction

What Were Looking For:

Fluency in German (C1 level or above) and advance in English.
Excellent communication and interpersonal skills.
Prior experience in customer support is a plus but not mandatory.
Strong problem-solving abilities and attention to detail.

What We Offer:

Competitive Salary: Includes a base salary, two additional annual bonuses, and performance incentives.
Welcome Bonus: 2000€
Benefits: Meal allowance, healthcare coverage, transportation bonus, and exclusive discounts.
Comprehensive Training: Provided by certified instructors to set you up for success.
Career Development: Opportunities for professional growth within the company.
Fully Remote from the comfort of your home (Candidates must be located in Braga or sorrounds)

We're looking for candidates who can start immediately, so dont wait to apply!

Join a dynamic and supportive team, where innovation meets opportunity. If youre ready to take your career to the next level, wed love to hear from you!