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Virtual Medical Receptionist for a Health Clinic in Australia (Home Based Part Time)

Key Facts

Remote From: 
Part time
English

Other Skills

  • Record Keeping
  • Professionalism
  • Time Management

Roles & Responsibilities

  • Experience in customer service or medical administration
  • Strong communication skills
  • Proficiency with appointment scheduling software
  • Attention to detail

Requirements:

  • Answer incoming calls and respond to patient enquiries professionally
  • Handle appointment bookings, cancellations, and rescheduling requests
  • Conduct appointment reminder calls and advise patients of cancellation policies
  • Maintain accurate patient records, notes, and daily administrative updates

Job description

• Answer incoming calls and respond to patient enquiries professionally.
• Appointment bookings, cancellations, and rescheduling requests.
• Conduct appointment reminder calls and advise patients of cancellation policies.
• Monitor voicemail messages and action patient requests promptly.
• Transfer new patient information from HotDoc into Best Practice.
• Maintain accurate patient records, notes, and daily administrative updates.

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