Key Facts

Remote From:

Philippines

Category: Front Desk Officer / Receptionist

Part time

Mid-level (2-5 years)

English

Hard Skills

Health Insurance Portability And Accountability Act (HIPAA) Compliance Organizational Structure

Other Skills

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Scheduling
•
Customer Service
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Detail Oriented
•
Communication
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Multitasking

Roles & Responsibilities

Minimum 3 years of experience as a Medical Scheduler, Medical Receptionist, or in a similar healthcare administrative role.
Experience using Tebra EMR is required.
Excellent verbal and written English communication skills.
Strong customer service skills and professional phone etiquette.

Requirements:

Answer inbound patient calls professionally and courteously.
Schedule, reschedule, and confirm patient appointments.
Follow up with patients regarding intake forms and outstanding documentation.
Maintain accurate patient records within the EMR system (Tebra).

Job description

Our client, a growing healthcare practice, is seeking an experienced Medical Scheduler / Receptionist to join their team. This role is ideal for someone who enjoys interacting with patients, excels at managing schedules, and thrives in a fast-paced healthcare environment.

As the first point of contact for patients, you will play a key role in delivering an outstanding patient experience by managing appointment scheduling, handling inbound calls, maintaining accurate patient records, and ensuring all required documentation is completed.

Key Responsibilities

Answer inbound patient calls professionally and courteously.
Schedule, reschedule, and confirm patient appointments.
Follow up with patients regarding intake forms and outstanding documentation.
Maintain accurate patient records within the EMR system (Tebra).
Respond to general patient inquiries and provide excellent customer service.
Communicate scheduling updates and documentation requirements to patients.
Perform general administrative and clerical duties as needed.
Ensure HIPAA compliance and maintain patient confidentiality at all times.

Required Qualifications

Minimum 3 years of experience as a Medical Scheduler, Medical Receptionist, or in a similar healthcare administrative role.
Experience using Tebra EMR is required.
Excellent verbal and written English communication skills.
Strong customer service skills and professional phone etiquette.
Ability to manage multiple priorities in a fast-paced healthcare environment.
Strong organizational skills with exceptional attention to detail.
Ability to work independently with minimal supervision.