Site: The General Hospital Corporation
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Summary
Responsible to conduct interviews and gather essential information from patients, verifying their eligibility for admission and ensuring accurate and timely registration. This role will demonstrate excellent communication skills and compassion while guiding patients through the admissions process and addressing any concerns they may have.
Does this position require Patient Care? No
Essential Functions:
-Conduct interviews with patients and their families to gather personal, medical, and insurance information required for admission.
-Verify patient eligibility and insurance coverage to ensure the appropriate level of care and coverage for their healthcare needs.
-Facilitate the admissions process, explaining required documentation, consent forms, and any other necessary paperwork to patients and their families.
-Adhere to healthcare facility policies, procedures, and legal requirements to ensure compliance with privacy and regulatory standards during the admissions process.
-Provide assistance and support to patients and their families throughout the admissions process, addressing any questions or concerns they may have.
Education
High School Diploma or Equivalent required and Associate's Degree Health Administration preferred
Can this role accept experience in lieu of a degree?
No
Licenses and Credentials
Experience
Experience in admissions, customer service, or a healthcare-related role. 1-2 years preferred
Knowledge, Skills and Abilities
- Excellent communication skills, both verbal and written, with the ability to communicate effectively with varied patient populations.
- Empathy and compassion to interact sensitively with patients and their families during challenging times.
- Knowledge of medical terminology and healthcare insurance plans is beneficial.
- Familiarity with electronic health records (EHR) systems and computer proficiency.
- Ability to handle multiple tasks and prioritize responsibilities in a fast-paced healthcare environment.
Additional Job Details (if applicable)
Onsite
55 Fruit Street
40
Regular
Day (United States of America)
Pay Range
$22.22 - $31.71/Hourly
Grade
4
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
