Customer Service Representative

• 30+ days ago

Talent Shore

Role overview

Responsibilities

Be the friendly, helpful voice on the phone, email, or chat – solving problems and making someone’s day
Spot opportunities to upsell or cross-sell – helping customers find exactly what they need and processing their orders accurately
Provide prompt and courteous support, maintaining professionalism on every call
Track and report on key performance indicators, ensuring targets are met and exceeded

Key facts

Remote from: Africa
Full time
B2B Customer Service Representative
English

Hard skills

Other skills

Communication
Problem Solving
Professionalism
Time Management

About the company

Talent Shore

Outsourcing & BPO
11–50

Talent Shore connects top talent in South Africa with leading recruitment businesses in the United Kingdom, Europe and the United States. We’re proud to be the first offshoring company, focussed on the recruitment sector, with a track record of successfully helping recruitment businesses to scale up through cost-effective talent acquisition and management. For companies, we take the risk out of the offshoring process by supporting your business to effectively scale your operations and maximise the productivity of your teams in the UK, Europe, USA and South Africa. South Africa has an amazing pool of talented and skilled professionals who can help your business grow. For SA employees, we are looking for Recruitment / Talent Acquisition / Admin / Compliance / Accounting specialists of varying levels of skill and experience. The international clients we work with offer excellent salaries, in-country support, professional development and real investment in your career growth. Reach out to our team today.

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Job description

Customer Hero:

Be the friendly, helpful voice on the phone, email, or chat – solving problems and making someone’s day.
Cross-Selling and Upselling:
Spot opportunities to upsell or cross-sell – helping customers find exactly what they need and processing their orders accurately.
Phone Answering:
Provide prompt and courteous support, maintaining professionalism on every call.
Reporting on Daily KPIs:
Track and report on key performance indicators, ensuring targets are met and exceeded.