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Customer Service Representative - Lebanon

Role overview

Qualifications

  • Good English Written Communication
  • Sales experience
  • Customer Service Experience
  • Computer Skills

Responsibilities

  • Book salon services through the salon booking software
  • Upsell and add on services to the booking
  • Answer customers inquiries about services products
  • Provide general customer service

Key facts

  • Remote from: Lebanon
  • Full time
  • Mid-level (2-5 years)
  • B2B Customer Service Representative
  • English

Hard skills

Other skills

  • Sales
  • Customer Service
  • Computer Literacy
  • Typing
  • Communication

About the company

Kozma And Kozma logo

Kozma And Kozma

  • Beauty & Personal Care
  • SME
  • 201–500
Kozma & Kozma is an international salon with branches around Qatar, Dubai and Oman. Owned by Americans and Managed by Americans and British. We are rapidly growing around the region. It’s a fun and great place to work

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Job description

Purpose:  

This Job Location is in Lebanon working remotely from an office space.

Will be responsible for booking salon services by phone, live chat and social media.


Responsibilities:   

  1. Book salon services through the salon booking software

  2. Upsell and add on services to the booking. 

  3. Answer customers inquiries about services & products.

  4. Provide general customer service




Requirements

Required Role Competencies:

  1. Good English & Written Communication. 

  2. Sales experience. 

  3. Customer Service Experience.

  4. Computer Skills

  5. Good Typing Speed

  6. Min 3-5 years of relevant experience



Benefits

Pay Package:

  1. Salary: Great Salary (Get Paid in USD) + Sales Commission

  2. 21 days paid Vacation + & up to 10 paid local holidays

  3. Other Benefits will be discussed in interview



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