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Business Program Manager – Operations Strategy & Partner Delivery

US Tech Solutions

Role overview

Qualifications

  • 5+ years of experience in program management, business operations, or process improvement roles
  • Proven ability to manage multiple projects and stakeholders in a dynamic environment
  • Strong communication and presentation skills, especially in working with cross-functional teams and executives
  • Basic SQL proficiency – ability to write queries, perform joins, and extract relevant data for reporting

Responsibilities

  • Support partner selection and management processes — including RFx preparation, data analysis, executive communications, and stakeholder coordination
  • Perform root cause analysis and resolution of partner escalations
  • Manage Flex and Subcontracting engagement models — tracking staffing requests and aligning candidate profiles to requirements
  • Develop clear, visually compelling executive presentations that distill complex data into actionable insights

Key facts

Hard skills

Stakeholder Communications SQL (Programming Language) Data Visualization Business Intelligence Tools Technology Research Vendor Management Presentation Training

Other skills

  • Program Management
  • Microsoft Office
  • Organizational Skills
  • Communication
  • Problem Solving
  • Analytical Skills

About the company

US Tech Solutions logo

US Tech Solutions

Staffing & Recruiting

USTECH SOLUTIONS is the largest privately owned diversity workforce partner with a global footprint. For 20+ years, we have partnered with leading MSPs and some of the world’s largest enterprises to deliver a flexible workforce. We serve Fortune 500 giants and growing businesses alike, reinventing the role of humans in a digital workforce. ‘Reinventing Human’ is about connecting you with top talent and seamlessly integrating new hires into your programs through our next gen AI powered Talent platforms. As the largest private diversity supplier in the US, we champion inclusion and unlock hidden potential. We work with leading MSPs and are a trusted strategic partner to the world’s top brands. At USTECH SOLUTIONS, we're inverting the talent hiring pyramid by offering a range of solutions from curated talent pools, workforce management services, and IT services resourcing to IC compliance. Our legacy and close affinity to the computing industry has equipped us with the expertise and vision to provision AI platform solutions that help organizations to innovate faster. Considering Statement of Work? Meet US Tech Digital (ustechdigital.com). We're helping businesses achieve digital leadership through our tailored SOW solutions, utilizing market-leading technology products and our proprietary in-house developed platform solutions. Explore our full range of services and solutions by visiting our website: ustechsolutions.com

Company details

Company typeLarge
IndustryStaffing & Recruiting
Company size1001 - 5000

Links

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Job description

Duration: 7 Months

Location: 100% Remote

About the Team:
  • The Partner Services Center of Excellence (CoE) team operates at the intersection of Client’s Cloud Customer Care and partner delivery teams, driving partnership enablement and delivery excellence.
  • The team manages critical operational programs that support partner readiness, staffing enablement, and compliance in delivery execution.

Position Overview:
  • We are seeking a highly organized and process-driven Business Program Manager – Operations Strategy & Partner Delivery to support key operational and partner delivery initiatives.
  • This role will help ensure smooth program execution, compliance tracking, and communication alignment across partner teams, internal delivery teams, and client’s staffing operations.
  • The ideal candidate thrives in fast-paced, process-heavy, and cross-functional environments, balancing program management, data reporting, and stakeholder coordination with strong communication and analytical skills.

Key Responsibilities:
  • Support partner selection and management processes — including RFx preparation, data analysis, executive communications, and stakeholder coordination.
  • Perform root cause analysis and resolution of partner escalations.
  • Manage Flex and Subcontracting engagement models — tracking staffing requests and aligning candidate profiles to requirements.
  • Develop clear, visually compelling executive presentations that distill complex data into actionable insights.
  • Drive strategic partner delivery programs (e.g., Rapid Staffing) and related operational initiatives, ensuring smooth execution and communication.
  • Maintain process documentation, track deliverables, and ensure compliance with operational standards.
  • Oversee multiple workstreams including partner onboarding, vendor operations, and event deliverables.
  • Run and interpret SQL-based reports to extract and summarize data for business stakeholders.
  • Create and update executive-level presentations and reports highlighting program metrics and progress.
  • Collaborate cross-functionally across partner, delivery, and staffing teams to ensure program alignment and timely execution.
  • Monitor timelines, identify risks, and proactively mitigate delivery or compliance issues.
  • Act as liaison between internal and partner teams, fostering effective communication and collaboration.

Required Qualifications:
  • 5+ years of experience in program management, business operations, or process improvement roles.
  • Proven ability to manage multiple projects and stakeholders in a dynamic environment.
  • Strong communication and presentation skills, especially in working with cross-functional teams and executives.
  • Basic SQL proficiency – ability to write queries, perform joins, and extract relevant data for reporting.
  • Proficiency in Microsoft Office (Slides, Sheets, Docs, Excel, PowerPoint).
  • Experience with data visualization or BI tools (Looker, Power BI, Tableau, or equivalent) preferred.
  • Background in technology, vendor operations, or supply chain environments preferred but not required.
  • Strong organizational, analytical, and problem-solving skills.

Preferred Qualifications:
  • Experience supporting partner or vendor operations within large enterprise or tech environments.
  • Exposure to strategy & operations or business transformation programs.
  • Comfortable navigating gray areas and process ambiguity, with a proactive approach to problem-solving.
  • Ability to work independently while maintaining clear communication with cross-functional stakeholders.

Education:
  • Bachelor’s degree or equivalent practical experience.

About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com .

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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