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Support Specialist

ICONMA

Role overview

Qualifications

  • Good Customer Service Experience
  • Excellent Communication Skills: written and verbal
  • Good Problem Solving / Decision making Skills
  • Experience with Computer systems, Excel, Word

Responsibilities

  • Supplier relations on a tactical level to confirm PO’s, follow up on Past Due / Back Orders and assist with Expedites.
  • Using Reporting Tools to prioritize and document actions.
  • Work Group Mailbox to document in-coming PO confirmation
  • Work Past Due PO lines and updated ETA/ Tracking information

Key facts

Hard skills

SAP CO Kinaxis (Software)

Other skills

  • Problem Solving
  • Decision Making
  • Customer Service
  • Microsoft Excel
  • Communication

About the company

ICONMA logo

ICONMA

Management Consulting

We provide Professional Staffing Services & Project-Based Solutions for a broad range of Fortune 500 organizations. ICONMA is a certified Woman-Owned staffing company and was founded in 2000. ICONMA’s corporate headquarters is in Troy, Michigan, and has 15+ locations worldwide. What makes ICONMA stand out in a fiercely competitive industry? *We provide integrated, full lifecycle services across a broad range of business and technical platforms. *No single company can duplicate our full range of staffing and permanent recruiting services nationwide. *Proven track record of attracting and retaining exceedingly skilled professional workers in a highly competitive market. SERVICES OFFERED Staff Augmentation (Contract, Contract to Hire, Direct Hire, Single Source) Data Analysis Project-Based Services & Solutions Hire Train Deploy Service Model Offshore Staff Augmentation Payroll Services AREAS OF EXPERTISE - Information Technology - Engineering - Business Professional - Accounting/Finance - Admin/Clerical/Call Center - Healthcare/Clinical/Scientific - Marketing/Creative mail linkedin@iconma.com Phone (888) 451-2519 Website http://www.iconma.com

Company details

Company typeLarge
IndustryManagement Consulting
Company size1001 - 5000

Links

Website LinkedIn See all jobs

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Job description

Our client, a Clinical company, is looking for a Support Specialist for their Remote location.
 
Responsibilities:
  • Supplier relations on a tactical level to confirm PO’s, follow up on Past Due / Back Orders and assist with Expedites. 
  • Using Reporting Tools to prioritize and document actions.
  • Work Group Mailbox to document in-coming PO confirmation
  • Reach out to Suppliers that do not provide confirmations
  • Work Past Due PO lines and updated ETA/ Tracking information
  • Assist with Back Order Follow up for Root Cause and get- well information
  • Manage discrepancies with Planner; pricing, UOM.
  • Work with receiving plants on Receiving Discrepancies
  • Using tools to prioritize work and document actions
  • Manage all Purchase orders placed through SAP/ ECC as Stock Transport Orders.
  • Verifying DN drops and Goods Issued.
  • Assist Planner / Buyer with Component status updates on the Planner Dashboard
  • Work with Distribution planners to obtain back-order ETA and track shipments
 
Requirements:
  • Provide Back Up support when a Planner / Buyer is absent
  • Good Customer Service Experience
  • Excellent Communication Skills: written and verbal
  • Good Problem Solving / Decision making Skills
  • Experience with Computer systems, Excel, Word
  • PRMS, ECC/SAP, Kinaxis Preferred
  • High School Diploma, GED or technical certification in related field or equivalent experience required.
 
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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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