Key Facts

Remote From:

Texas (USA)

Category: Technical Support Specialist

Full time

English

Hard Skills

SAP CO Kinaxis (Software)

Other Skills

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Problem Solving
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Decision Making
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Customer Service
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Microsoft Excel
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Communication

Roles & Responsibilities

Good Customer Service Experience
Excellent Communication Skills: written and verbal
Good Problem Solving / Decision making Skills
Experience with Computer systems, Excel, Word

Requirements:

Supplier relations on a tactical level to confirm PO’s, follow up on Past Due / Back Orders and assist with Expedites.
Using Reporting Tools to prioritize and document actions.
Work Group Mailbox to document in-coming PO confirmation
Work Past Due PO lines and updated ETA/ Tracking information

ICONMA

Human Resources, Staffing & Recruiting

About ICONMA

We provide Professional Staffing Services & Project-Based Solutions for a broad range of Fortune 500 organizations. ICONMA is a certified Woman-Owned staffing company and was founded in 2000. ICONMA’s corporate headquarters is in Troy, Michigan, and has 15+ locations worldwide. What makes ICONMA stand out in a fiercely competitive industry? *We provide integrated, full lifecycle services across a broad range of business and technical platforms. *No single company can duplicate our full range of staffing and permanent recruiting services nationwide. *Proven track record of attracting and retaining exceedingly skilled professional workers in a highly competitive market. SERVICES OFFERED Staff Augmentation (Contract, Contract to Hire, Direct Hire, Single Source) Data Analysis Project-Based Services & Solutions Hire Train Deploy Service Model Offshore Staff Augmentation Payroll Services AREAS OF EXPERTISE - Information Technology - Engineering - Business Professional - Accounting/Finance - Admin/Clerical/Call Center - Healthcare/Clinical/Scientific - Marketing/Creative mail linkedin@iconma.com Phone (888) 451-2519 Website http://www.iconma.com

Company type: Large

Industry: Human Resources, Staffing & Recruiting

Founded: 2018

Company size: 1001 - 5000

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Job description

Our client, a Clinical company, is looking for a Support Specialist for their Remote location.

Responsibilities:

Supplier relations on a tactical level to confirm PO’s, follow up on Past Due / Back Orders and assist with Expedites.
Using Reporting Tools to prioritize and document actions.
Work Group Mailbox to document in-coming PO confirmation
Reach out to Suppliers that do not provide confirmations
Work Past Due PO lines and updated ETA/ Tracking information
Assist with Back Order Follow up for Root Cause and get- well information
Manage discrepancies with Planner; pricing, UOM.
Work with receiving plants on Receiving Discrepancies
Using tools to prioritize work and document actions
Manage all Purchase orders placed through SAP/ ECC as Stock Transport Orders.
Verifying DN drops and Goods Issued.
Assist Planner / Buyer with Component status updates on the Planner Dashboard
Work with Distribution planners to obtain back-order ETA and track shipments

Requirements:

Provide Back Up support when a Planner / Buyer is absent
Good Customer Service Experience
Excellent Communication Skills: written and verbal
Good Problem Solving / Decision making Skills
Experience with Computer systems, Excel, Word
PRMS, ECC/SAP, Kinaxis Preferred
High School Diploma, GED or technical certification in related field or equivalent experience required.