Key Facts

Remote From:

Philippines

Full time

Mid-level (2-5 years)

English

Hard Skills

Workforce Planning Care Coordination Client Services Payroll Administration Elderly Care

Other Skills

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Team Management
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Organizational Skills
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Communication
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Time Management
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Problem Solving
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Microsoft Excel

Roles & Responsibilities

Minimum 2–3 years experience in rostering, scheduling, workforce coordination, or a similar administrative role
Excellent organisational and time-management skills
Strong verbal and written communication skills
Experience working with rostering, workforce management, or scheduling systems

Requirements:

Create and maintain staff rosters based on client requirements and worker availability
Manage carer availability, leave requests, and shift preferences
Support client intake and onboarding administration
Monitor staff hours and ensure compliance with award requirements

Outsourced Staff

Hrtech: Human Resources + Technology

About Outsourced Staff

Outsourced Staff builds high performing dedicated teams of staff in the Philippines. All staff work in our office based locations, we allow you to scale your business and grow your revenue through having access to staff with a lower startup and ongoing costs. Outsourced Staff provide you with ongoing support and guidance to get the most out of your team. With over 25 years of working with highly technical staff around the world, the company founder, Dominic Procter, discovered the talents of the Filipinos when he was running his own digital agency. He then invested in one of the leading BPO companies in the Philippines. After successfully growing and exiting that business he now again focuses on providing dedicated remote staff and offshore staffing services to clients around the world. Outsourced Staff specialise in providing end-to-end business solutions catering to small, medium and large business enterprises looking to reduce costs and increase productivity. We carefully and thoroughly study your vision, business model and processes, then provide you the right people aligned to your business objectives, requirements and budget.

Company type: Scaleup

Industry: Hrtech: Human Resources + Technology

Founded: 2018

Company size: 51 - 200

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Job description

About the Company

Our client is a growing provider of in-home care and support services, dedicated to delivering high-quality care while maintaining strong compliance, operational excellence, and workforce coordination. With a focus on reliability and client satisfaction, the organisation is seeking a Rostering Officer to support the day-to-day scheduling and coordination of care services.

Job Overview

The Rostering Officer will be responsible for managing workforce scheduling, client allocations, compliance monitoring, and roster administration to ensure the seamless delivery of services. This role requires exceptional organisational skills, strong communication abilities, and the capacity to make quick decisions in a fast-paced environment. The successful candidate will act as the central point of coordination between clients, carers, management, and payroll to ensure shifts are filled, compliance requirements are met, and service delivery remains uninterrupted.

Key Responsibilities

Roster Management & Scheduling

Create and maintain staff rosters based on client requirements, worker availability, and operational needs.
Coordinate shift allocations, schedule changes, and roster updates.
Manage last-minute shift changes, call-outs, and emergency coverage requirements.
Ensure roster continuity and minimise service disruptions.

Carer Coordination

Manage carer availability, leave requests, and shift preferences.
Coordinate shift swaps and replacement staffing where required.
Maintain strong communication with carers regarding roster updates and schedule changes.
Resolve scheduling issues proactively before they impact service delivery.

Client Administration & Onboarding

Support client intake and onboarding administration.
Maintain accurate client records and scheduling information.
Coordinate service commencement requirements and ongoing roster adjustments.
Communicate roster changes and service updates to clients as required.

Compliance & Workforce Monitoring

Monitor staff hours and identify potential compliance concerns.
Ensure rosters align with award requirements and organisational policies.
Track worker availability, certifications, and compliance requirements.
Escalate anomalies or potential compliance risks to management.

Payroll & Timesheet Support

Review and collate timesheets for payroll processing.
Investigate roster and timesheet discrepancies.
Assist with staff pay-related queries before escalation to payroll.
Maintain accurate roster and attendance records.

Reporting & Administration

Prepare roster reports, shift summaries, occupancy reports, and workforce utilisation data.
Maintain accurate records within scheduling and workforce management systems.
Support continuous improvement of rostering processes and procedures.
Assist management with operational reporting and workforce planning.

Key Requirements

Minimum 2–3 years experience in rostering, scheduling, workforce coordination, or a similar administrative role.
Experience within aged care, disability services, healthcare, community services, or a service-based environment preferred.
Strong understanding of workforce scheduling and resource allocation.
Excellent organisational and time-management skills.
Strong verbal and written communication skills.
High attention to detail and problem-solving ability.
Experience working with rostering, workforce management, or scheduling systems.
Intermediate Microsoft Office skills, particularly Excel.
Ability to work independently and manage competing priorities.

Nice-to-Have Skills