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Rostering Officer

Outsourced Staff

Role overview

Qualifications

  • Minimum 2–3 years experience in rostering, scheduling, workforce coordination, or a similar administrative role
  • Excellent organisational and time-management skills
  • Strong verbal and written communication skills
  • Experience working with rostering, workforce management, or scheduling systems

Responsibilities

  • Create and maintain staff rosters based on client requirements and worker availability
  • Manage carer availability, leave requests, and shift preferences
  • Support client intake and onboarding administration
  • Monitor staff hours and ensure compliance with award requirements

Key facts

  • Remote from: Philippines
  • Full time
  • Mid-level (2-5 years)
  • English

Hard skills

Workforce Planning Care Coordination Client Services Payroll Administration Elderly Care

Other skills

  • Team Management
  • Organizational Skills
  • Communication
  • Time Management
  • Problem Solving
  • Microsoft Excel

About the company

Outsourced Staff logo

Outsourced Staff

Outsourcing & Offshoring

Outsourced Staff builds high performing dedicated teams of staff in the Philippines. All staff work in our office based locations, we allow you to scale your business and grow your revenue through having access to staff with a lower startup and ongoing costs. Outsourced Staff provide you with ongoing support and guidance to get the most out of your team. With over 25 years of working with highly technical staff around the world, the company founder, Dominic Procter, discovered the talents of the Filipinos when he was running his own digital agency. He then invested in one of the leading BPO companies in the Philippines. After successfully growing and exiting that business he now again focuses on providing dedicated remote staff and offshore staffing services to clients around the world. Outsourced Staff specialise in providing end-to-end business solutions catering to small, medium and large business enterprises looking to reduce costs and increase productivity. We carefully and thoroughly study your vision, business model and processes, then provide you the right people aligned to your business objectives, requirements and budget.

Company details

Company typeScaleup
IndustryOutsourcing & Offshoring
Company size51 - 200

Links

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Job description

About the Company

Our client is a growing provider of in-home care and support services, dedicated to delivering high-quality care while maintaining strong compliance, operational excellence, and workforce coordination. With a focus on reliability and client satisfaction, the organisation is seeking a Rostering Officer to support the day-to-day scheduling and coordination of care services.

Job Overview

The Rostering Officer will be responsible for managing workforce scheduling, client allocations, compliance monitoring, and roster administration to ensure the seamless delivery of services. This role requires exceptional organisational skills, strong communication abilities, and the capacity to make quick decisions in a fast-paced environment. The successful candidate will act as the central point of coordination between clients, carers, management, and payroll to ensure shifts are filled, compliance requirements are met, and service delivery remains uninterrupted.


Key Responsibilities

Roster Management & Scheduling

  • Create and maintain staff rosters based on client requirements, worker availability, and operational needs.
  • Coordinate shift allocations, schedule changes, and roster updates.
  • Manage last-minute shift changes, call-outs, and emergency coverage requirements.
  • Ensure roster continuity and minimise service disruptions.

    • Carer Coordination

    • Manage carer availability, leave requests, and shift preferences.
    • Coordinate shift swaps and replacement staffing where required.
    • Maintain strong communication with carers regarding roster updates and schedule changes.
    • Resolve scheduling issues proactively before they impact service delivery.

      • Client Administration & Onboarding

      • Support client intake and onboarding administration.
      • Maintain accurate client records and scheduling information.
      • Coordinate service commencement requirements and ongoing roster adjustments.
      • Communicate roster changes and service updates to clients as required.

        • Compliance & Workforce Monitoring

        • Monitor staff hours and identify potential compliance concerns.
        • Ensure rosters align with award requirements and organisational policies.
        • Track worker availability, certifications, and compliance requirements.
        • Escalate anomalies or potential compliance risks to management.

          • Payroll & Timesheet Support

          • Review and collate timesheets for payroll processing.
          • Investigate roster and timesheet discrepancies.
          • Assist with staff pay-related queries before escalation to payroll.
          • Maintain accurate roster and attendance records.

            • Reporting & Administration

            • Prepare roster reports, shift summaries, occupancy reports, and workforce utilisation data.
            • Maintain accurate records within scheduling and workforce management systems.
            • Support continuous improvement of rostering processes and procedures.
            • Assist management with operational reporting and workforce planning.

Key Requirements
  • Minimum 2–3 years experience in rostering, scheduling, workforce coordination, or a similar administrative role.
  • Experience within aged care, disability services, healthcare, community services, or a service-based environment preferred.
  • Strong understanding of workforce scheduling and resource allocation.
  • Excellent organisational and time-management skills.
  • Strong verbal and written communication skills.
  • High attention to detail and problem-solving ability.
  • Experience working with rostering, workforce management, or scheduling systems.
  • Intermediate Microsoft Office skills, particularly Excel.
  • Ability to work independently and manage competing priorities.

Nice-to-Have Skills
  • Experience with Visual Care or similar rostering software.
  • Exposure to SCHADS Award interpretation and workforce compliance requirements.
  • Experience supporting payroll administration and timesheet reconciliation.
  • Understanding of NDIS, aged care, or community care service environments.

    •  

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Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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