Area Lead - Copperbelt at Mukuru

About the role

We’re looking for a driven and hands-on Area Lead to take ownership of agent performance, customer experience, and sales growth within your assigned region. This role plays a critical part in expanding our footprint by building high-performing teams, strengthening agent capability, and identifying new market opportunities.

What you’ll be doing

Drive sales growth and brand presence

• Execute sales and growth strategies across your region
• Lead activations and support marketing campaigns on the ground
• Represent and uphold the Mukuru brand in all interactions
• Engage customers and provide product guidance and support

Lead and support agent teams

• Manage and support team leaders and field agents to achieve targets
• Conduct site visits and audits to ensure quality and compliance
• Address escalations and resolve operational challenges
• Work closely with HR and management on team-related matters

Build and develop agent capability

• Identify and recruit new agent opportunities within your territory
• Support onboarding, system setup, and training delivery
• Upskill agents through ongoing coaching and performance feedback

Monitor and improve performance

• Track individual and team performance against targets
• Lead weekly performance discussions and team engagement sessions
• Coach teams toward achieving stretch goals and improved productivity

Manage marketing and operational support

• Ensure availability and distribution of marketing materials
• Maintain stock of branded collateral and support campaign execution

What you need to succeed

Qualifications & experience

• Grade 12 (Matric) required
• Diploma or Advanced Certificate advantageous
• At least 1 year of experience in a sales or field-based role
• Experience in financial services or training environments is a plus

Knowledge & skills

• Strong understanding of sales and marketing principles
• Familiarity with customer onboarding and KYC processes
• Confident communication and stakeholder engagement skills
• Ability to analyse performance and drive improvements

What will make you stand out

• Natural leadership and team development ability
• Strong problem-solving and decision-making skills
• Results-driven mindset with a focus on growth
• Ability to work in fast-paced, target-driven environments

I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!

Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.

If you do not receive any response after two weeks, please consider your application unsuccessful.

NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS